Inbound Tour Operator

Qualification
-B.A. in Hospitality & Tourism
-Minimum 3 years experience in the field of tourism
-Good interpersonal skills
-Enthusiasm
-The ability to work well as part of a team
-The ability to cope under pressure
-Good IT skills
-Competent organisational skills
-Flexibility
-Confidence
-Good sales skills, both over the telephone and face-to-face
-A competent grasp of geography
-Good oral and written skills
-Fluent in English, addition languages is a plus

Responsibilities

Gather information regarding the destination to support a clients need
Negotiate rates
Design creative and customized programs
Greet and meet services
Transportation services
Accommodation
Food and Beverage
Activities
Staffing
Equipment
Provide insurance for the clients
Providing general and specific advice about different travel destinations
Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
Making arrangements for transport, accommodation, tours, and activities
Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
Dealing with payments
Performing general administration tasks
Dealing with and documenting complaints in an efficient and diplomatic manner
Planning and advertising different promotions
Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
Evaluating customers holidays and issuing appropriate feedback forms
Every now and then, tour operators travel abroad for research purposes
Making presentations to travel groups


Please Send your CV to [email protected]

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