Information Technology Help Desk
Job Description
Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:
Information Technology Help Desk.
Ref. No (HR-ITHD-1)
Main responsibilities:
- Respond to requests for technical assistance in person, via phone, and email.
- Diagnose and resolve employee's end points technical hardware and software issues.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Track and route problems and requests and document resolution.
- Prepare activity reports.
- Maintain system information, changes and updates.
- On Call 24×7 on a rotational basis.
Qualifications and Skills required:
- Bachelor's degree in a computer systems engineering or Electrical engineering.
- Plus One (1) years of computer engineering experience.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Certified Microsoft's MCTS.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Strong analytical skills.
Interested individuals should submit their CV coupled with letter of interest to
HR@bci.ps
please indicate job title in the subject line.
Deadline for submitting applications is Wednesday 12/10/2016. Only potential candidates will be contacted for interviews.
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Job Requirements
Job Details
Job Title
Information Technology Help Desk
Deadline
12 - Oct - 2016
Location
Ramallah
Job Type
Full time
Position Level
Mid Career
Degree
Bachelor's degree
Experience
No Experience
Category
I.T. & Tech
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