Information Technology Help Desk

• Respond to requests for technical assistance in person, via phone, and email.
• Diagnose and resolve customers end points technical hardware and software issues.
• Advise user on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Administer Lenovo service center SLA
• Track and route problems and requests and document resolution.
• Prepare activity reports.
• Maintain system information, changes and updates.
• On Call 24×7 on a rotational basis.

Jobs.ps, Ltd. All Rights Reserved.

• Bachelor's degree in a computer systems engineering or Electrical engineering.
• Plus One (1) years of computer engineering experience.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Certified Microsoft's MCTS.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Strong analytical skills.

Interested individuals should submit their CV coupled with letter of interest to [email protected] , please indicate job title in the subject line.