IT Assistant

The A.M. Qattan Foundation is seeking to recruit a highly motivated individual for the position of IT Assistant, Information Technology Unit. The description of this position is as follows:

Job Title: IT Assistant

Contract Type: Fixed-term contract for 2 years
Line of Responsibility: Manager, Information Technology Unit

Work Location: Ramallah

Job Objectives:

Works with IT infrastructure Management, IT security, Systems administration, IT support, and application support.

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Main Tasks & Responsibilities:

       Networking and firewalls

1. Support and maintain the network infrastructure as required by the Foundation's IT policy.
2. Support and maintain network security services. 

      Technical Support

1. Troubleshoot and resolve IT-related problems in a timely manner.
2. Assist users with the Cisco Unified Telephone System, including phone setup, voicemail configuration, and troubleshooting telephony issues.
3. Manage the MYQ printing system, including printer setup, driver installation, and resolving printing-related problems.
4. Perform server administration tasks, including user/group administration, security permissions, group policies.

IT Procurement and Inventory Management:

1. Assist in the procurement processes of IT equipment, systems, and applications by providing specifications and analysis.
2. Maintain and regularly update the inventory of IT equipment, including quarterly reports.

      End User Support:

1. Provide technical support and assistance to end users for hardware and software issues.
2. Schedule and coordinate computer-related services, maintenance, and license renewals.
3. Ensure uninterrupted and effective IT services for the Foundation's different offices.
4. Provide in-house training and assistance to staff on the usage of IT equipment, software, Cisco Unified Telephone System, and MYQ printing system.

Managerial Tasks

1. Implement Foundation IT policies and guidelines to ensure compliance and security.
2. Maintain accurate records of IT occurrences and issues, as well as their resolutions.
3. Identify and suggest possible improvements in IT procedures and workflows.
4. Provide accurate information on IT products or services to end users and stakeholders.
5. Perform miscellaneous job-related duties as assigned.

Qualifications & Competencies:

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, and Information Systems)
• At least Three years of relevant work experience.
• Proven experience in providing end user support and troubleshooting for hardware and software issues.
• Familiarity with Cisco Unified Telephone System administration and troubleshooting.
• Knowledge of MYQ printing system setup, configuration, and problem resolution.
• Strong technical knowledge of networking, operating systems, and software applications.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support requests.
• Strong problem-solving and analytical skills.
• Knowledge of IT service management processes and best practices.
• Familiarity with IT procurement processes and vendor management.
• Strong organizational and time management skills.
• Ability to work both independently and collaboratively in a team environment.
• Adaptable to changing technologies and able to learn new systems quickly.

Competencies:

• Effective communication skills (in English & Arabic)
• Ability to plan and align.
• Excellent interpersonal skills;
• Ability to manage ambiguity;
• Ability to optimize work processes.

Other Job Factors:

• Responsiveness around the clock (on call)

Interested individuals should submit the application coupled with their CV and letter of interest using the following link:  http://qattanfoundation.org/en/ITAssistant

Deadline for submitting applications is Monday, 17/07/2023. Only potential candidates will be contacted for interviews.