IT/ Operation

Responsibilities :

• Support, Administration , optimization and configuration of company related payment applications software/hardware.
• Managing cases, requests and enhancements using online tools and processes
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
• Problem determination, workaround resolution, root cause analysis, major incident management
• Deployment of service releases, patches, requests and customizations
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Other Responsibilities

• To assist with the support of internal applications and infrastructure
• Creation and distribution of knowledge and information with other team members and the company
• Providing assistance and cover for other team members where required

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Required Skills

• Excellent analytical and problem solving skills.
• Practical experience of Linux , Oracle , Windows Server, SQL Server, IIS and networking
• Ability to work both independently and as part of a team.
• Excellent customer service skills
• Understanding of software development cycle.
• Excellent written and spoken English
• Flexibility - responsibilities may require occasional evening and weekend work

Desirable Skills

• Previous experience dealing with support cases or requests via e-mail, telephone and in person
• Familiarity with the POS machines, cards and payments applications  is advantageous
• Familiarity with Android development is advantageous
• Requirement gathering and specification planning
• Oracle/SQL Server administration or development
• Understanding of change and release management

Education and Experience

• IT or related certificate 
• 1-3 years of experience in related Field

Cover letters and CVs must be sent to my email [email protected]