IT Specialist

Elite Tech Solutions & Services is seeking a qualified IT Specialist, the IT Specialist will serve Support Requests in a Multi- Customer environment and will cover various computer-based systems.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Install, modify, and repair computer hardware and software.
• Provide onsite technical support services including servers, storage and backup solutions installation, configuration and ongoing maintenance services.
• Provide onsite technical support services for various platforms and operating systems including Domain controller, Group policy configuration and software deployment.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through problem-solving processes.
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Create the necessary documentation for new or existing IT related deployments.
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

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Qualifications & Requirements

• 3+ Years Proven experience as an IT Technician or other customer support role.
• Microsoft Certification whether MCITP, MCSE or MCSA is a Plus.
• Cisco, Juniper, Fortinet and other similar certifications are a Plus.
• Good understanding of computer systems, Printing devices, Networking devices, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة

or 

Send your CV directly to: [email protected]