IT Supervisor

The A.M. Qattan Foundation is seeking to recruit a highly motivated individual for the position of IT Supervisor to work in its offices in Ramallah. Following is the description of this position:

Job Title: IT Supervisor
Job Type: Full time
Line of Responsibility: Director of Administration
Work Location: Ramallah

Job Objectives:

The IT Supervisor is responsible for supporting, maintaining, and optimizing the Foundation's IT infrastructure, including hardware, software, networks, and data systems. This role requires a hands-on professional with a strong technical background, excellent problem-solving skills, and the ability to work both independently and as part of a team.

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Responsibilities & Duties:

Systems Maintenance & Support

• Provide technical support and troubleshooting for hardware, software, and network issues.

• Install, configure, and update computer systems, servers, and software applications.

• Manage and maintain user accounts, permissions, and security policies.

• Perform regular data backups and disaster recovery operations.

• Ensure data integrity and security, including implementing encryption and secure storage practices.

Security and Networking

• Maintain and monitor network infrastructure and systems, including routers, switches, firewalls, servers, and wireless access points.
• Troubleshoot network connectivity issues and optimize network performance.
• Implement and enforce security protocols to protect the organization’s data and IT systems.
• Ensure network and systems security through firewalls, intrusion detection systems, Endpoint Security and other measures.
• Stay up to date with the latest cybersecurity threats and recommend appropriate security measures.

IT Inventory and procurement support

• Participate in the procurement processes of IT equipment, systems and apps (specs and analysis).

• Make a quarterly report on the status of I equipment inventory, & recommendations for upgrades and/or replacements.

End user IT support

• Second level support for users in all relevant hardware and software matters 

• Schedule computer related services, updates, maintenance, and license renewals.

• Ensure uninterrupted and effective IT services for the Foundation’s different offices

• Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) and programs (software).

• Set up user accounts including access control, permissions, and passwords.

• Perform server administration tasks, including user/group administration, security permissions, group policies, print services.

• Provide technical support for the events & activities (external and internal).

IT Projects & Implementation

• Assist in the planning, design, and implementation of IT projects, including system upgrades and new technology deployments.

• Collaborate with other departments to understand their IT needs and provide appropriate solutions.

• Document IT procedures, configurations, and system changes.

Managerial Tasks

• Documenting processes and performing diagnostic tests.

• Provide technical documentation concerning all IT related activities and update it, Make a monthly activity report.

• Participate in maintaining disaster recovery procedures.

• Keeping track of technological advancements and trends in IT support.

• SBuild IT awareness among staff members and work consistently towards improving and scaling up IT-related practices. 

• Supervise and monitor the daily activities performed by the sub-ordinate staff; conduct appraisal and determine training needs.

• Prepare and present regular reports including those for the semi-annual and annual reports.

• Maintain Data Center’s proper operating environment and follow up with facilities when needed.

• Contribute to developing and implementing IT and data protection policies and guidelines and ensuring compliance.

• Perform other miscellaneous job-related duties as assigned.

Competencies: 

• Effective communication skills (in English & Arabic).

• Ability to plan and align.

• Excellent interpersonal skills.

• Ability to manage ambiguity. 

• Ability to optimize work processes.

Education:

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, and Information Systems)

Experience:

• At least four years of relevant work experience.

Technical Skills:

• Experience in managing IT projects and rolling out IT infrastructures across various technologies.

• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and PBX systems.

• Firm grasp on IT infrastructure and operations best practices.

Other Job Factors

• Responsiveness around the clock (on call)