IT Support Specialist

• Tracking and documenting all defects and resolutions in detail through a designated ticketing system,
• Involves in both proactive and reactive monitoring of technology systems within their scope. To detect events and to ensure that the current status is known.
• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
• Communicate and coordinate resolution with other support levels including third party partners and vendors.
• Participate in an on-call rotation.

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• Strong working knowledge of TCP/IP fundamentals, IPv4/IPv6, routing protocol operation, IP filtering, firewalls, VPNs, and the associated tunneling technologies.
• Experience with network capacity planning, network security principles, and general network management best practices.
• Expertise in monitoring tools, ITSM tools, backup and DR tools
• Experience network security principles, and general network management best practices.
• Knowledge of incident models, diagnostic tools, methods.
• Analytical skills.
• Communication skills.
• Address Ramallah.
• Bachelor's or Associate's Degree required (or equivalent experience), preferably in computer science, or information systems.
• 2 plus years of experience in Network administration.

For those who are interested, please submit your C.V and qualification to  [email protected]   Latest by  10/6/2024.