Program Assistant

POSITION DESCRIPTION

Amideast’s Jerusalem Program Assistant position is based at the organization’s office in Jerusalem, with travel in the West Bank as needed.

The Jerusalem Program Assistant is responsible for managing administrative and programmatic operations of the branch office in Jerusalem, in coordination with senior management and department heads based in Ramallah.  The Jerusalem Program Assistant will assist the Country Director with the management, growth, quality, and sustainability of Amideast’s English Language and Training program portfolio in Jerusalem, including English language teaching and learning programs for students and teachers, professional skills training, test preparation courses, and specialized training programs, including programs sponsored by donors and partners through grants and contracts.

RESPONSIBILITIES

The employee will report to and receive general supervision, administrative guidance, and day-to-day supervision from the Country Director.  Specifically, the employee is responsible for the following duties:

• Answers inquiries about Amideast EL and training programs and services
• Administers placement tests, as needed
• Follow-up and collection of student grades and progress reports
• Handles customer relations and registers clients and follows up with clients
• Assists in developing proposal, training contracts, and reports for donors and corporate clients
• Supports teachers and organize class schedules
• Daily monitoring of class progress, customer satisfaction, etc. to ensure our quality standard
• Assist in the recruitment, supervision, and routine monitoring of international and national trainers
• Preparation of monthly teachers’ payments
• Preparation of teachers’ contracts
• Maintains student registrations in Proclass and office filing systems
• Maintains Amideast teacher resource library and Access library
• Create social media posts and respond to questions on social media in a timely manner
• Develop and update promotional materials
• Update Amideast website
• Assist in the development of marketing and sales plans
• Develop and maintain EL and training alumni database
• Track and report program impact, as needed
• Collect and analyze feedback from customers to measure satisfaction and success
• Supervise department intern
• Any other duties as assigned

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Required

• Bachelor’s degree in English, TESOL, TEFL, Education, or related field
• Minimum three years of relevant work experience, education/training sector preferred
• Written and spoken proficiency in English - A valid TOEIC exam score minimum of 785 or CEFR B2 equivalent.
• Fluent spoken Arabic
• Possess a Jerusalem ID or valid work permit for Jerusalem
• Excellent communication and organizational skills
• Strong customer service orientation
• Positive attitude and ability to work independently as well as part of a team and be self-directed and motivated
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
• Preferred: Experience in social media marketing and graphic design
• Preferred: Working knowledge of the Hebrew language

Qualified applicants should apply via the Amideast career portal and submit a coverletter and CV