Junior IT officer

Working efficiently, effectively and in a spirit of partnership, we support people and societies in developing, transition and industrialized countries in shaping their own futures and improving living conditions. This is what the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) is all about. As a federally owned enterprise, we support the German Government in achieving its objectives in the field of international cooperation for sustainable development. We are also engaged in international education work around the globe.

In order to support the GIZ Office at the German House we are looking for a

Junior IT Officer

The Junior IT officer is responsible for:

• Providing and managing IT technical support for the entire staff.
• Assisting in developing IT related digital tools and web applications.

Responsibilities

The junior IT Officer provides support in:

• Providing daily technical support for the entire staff
• Assisting and identifying relevant IT technical problems, and working closely with the IT team for formulating implementation-oriented solutions
• Further developing instruments and assisting in introducing innovation and change

The Junior IT professional performs the following tasks:

Hardware

• Assists in purchasing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers and all PCs) in accordance with current GIZ standards
• In consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals

Software

• Helps maintain all GIZ standard software (e.g. APS, AMS, MS Office, WinPACCS, SAP)
• Helps update and purchase new software
• Helps maintaining the updates of antivirus software and windows operating system
• Assist in developing web and mobile applications

Internet, websites, digitalization

• Assist in developing and maintaining web applications and GIZ websites
• Assist in developing work related digital tools
• After consultation with management, makes necessary modifications to the existing and planned web applications and digital tools

Operational support

• Helps install and maintain the local area network (LAN)
• In consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly
• Incorporates market developments on relevant IT issues on his/her own initiative

General tasks

• Assisting in carrying out and ensures general administration of the local systems
• Resolves all computer, LAN and GIZ related software problems
• Provides technical support remotely and over phone
• Ensures an IT emergency service
• Assists in the process of IT related software development and IT projects
• Maintains a list of all hardware and software systems, and updates this to reflect changes
• Documents the installation and settings for all related IT Software and Hardware
• Performs other duties and tasks at the request of management

Assignment:  ASAP

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Required qualifications, competences and experience

• BSc in computer science / Computer Engineering
• 3-4 years of experience in the IT Computer Networks
• Familiarity with IT hardware and the software used and computer network systems
• Microsoft windows server certificates or training including any of the following and not limited to (MTA, MCSA server 2012, MCSA server 2016, MCSE, SharePoint)
• IT certification or training including any of the following certification (PHP & Mysql, Java Script, C#) is a plus
• High troubleshooting skills to solve technical problems
• Excellent communication and interpersonal skills
• Ability to work under stressful conditions, flexible and able to work with people of different backgrounds, friendly personality, well organised and motivated
• Excellent command of spoken and written English
• Managing and maintaining windows server 2012 & 2016
• Strong experience in Windows Active Directory, IIS, Radius and Authentication Services, windows 10 pro, MS office applications and MS Office 365
• Experience in developing mobile APP is a plus

A complete application must be submitted in English to the following address: [email protected], which includes the attached applicant information form, CV and cover letter, no later than July 9th 2018.

Kindly state in the email subject “Junior IT officer”. Any deficiency in the application will NOT be considered

Only short-listed candidates will be contacted.