MEAL Manager

Title                         MEAL Manager

Location                    Ramallah

Pre hire checks            This role is classified as requiring Enhanced Due Diligence

1.  Scope

 Department:                      MEAL/Program

Reporting to:                      Deputy Country Director – Program

Direct reports:                    4

Relationship management     DCD, Program Team (PMs, Technical Team), Awards and Partnership, Area Director, Regional/Global MEAL

About Relief International

Relief International (RI) partners with communities impacted by conflict, climate change, and disaster to save lives, build greater resilience and promote long-term health and well-being.

Currently, RI is active in 15 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, occupied Palestinian territory (oPt), Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, and Yemen.

Relief International includes the four corporate members of the RI Alliance: Relief International Inc., Relief International-UK, Relief International-France and Relief International-Europe Under our alliance agreement, we operate with a single, shared management structure.

About our Country Program/ Regional Programs

Relief International was operational in OPT starting in 2007, and after entering hibernation period in 2017, has recently reactivated its operations at the end of 2023. Relief International is currently building its response to the current and evolving situation in both Gaza and the West Bank through both a direct implementation and partnership approach. Relief International’s programming in OPT follows Relief International’s global strategy with Health as a central focus with components linked to our work in Health through the sectors of WASH, Protection, Education and Livelihoods. The context in OPT is extremely dynamic and requires focus on nexus programming that brings together both humanitarian service delivery combined with systems strengthening and longer-term programming.

Job Profile

Under the direct supervision of Deputy Country Director (DCD)-Programs, the MEAL Manager will be responsible for cross-cutting programmatic information management, MEAL, and ensuring that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high-quality reports. In coordination with program staff, the job holder will be responsible for developing, maintaining, and constantly improving MEAL systems to collect information and analyze trends related to emergency response and development activities aligned with donor requirements, using mobile technology and other technological solutions when feasible. The job holder will lead the design and implementation of MEAL Framework and plans for the various programs in OPT.

Key responsibilities

 Accountability and Complexity

• Accountable for the establishment of an effective MEAL system that adheres to internal standards and responds to RI’s obligations towards donors and affected communities.
• Accountable to ensure proper data management is in place within the Country Office.

MEAL Systems and Framework:

• Establish MEAL framework and systems for the OPT mission, including effective accountability to affected communities.
• Develop performance MEAL plans and tools in accordance with programs and organizational needs.
• Ensure relevant MEAL SOPs and MEAL organizational standards are developed for and implemented in the CO.
• Establish an accurate information management system with clear roles and responsibilities within the MEAL, program and technical departments.

MEAL systems implementation, reporting and proposal development:

• Lead on the monitoring and evaluation of program implementation in coordination with PMs and relevant staff members.
• Lead on the development of project baselines, needs assessments, internal/external evaluations from data collection/analysis to results reporting.
• Review, verify and report on results achieved for existing projects to programs and propose recommendations to further enhance the achievement of specified results.
• Ensure proper documentation for any MEAL related activity is in place, properly stored and maintained according to internal policies as well as in accordance with donor regulations.
• Provide reports based on ongoing implementation of MEAL activities on monthly/quarterly basis (or whenever required) to DCD-Programs and actively contribute to development of high-quality donor reporting.
• Ensure proper implementation of and follow-up on systems established to be accountable to affected population.
• Lead on learning opportunities and data reflection events in coordination with program and technical team contributing to program adaptation or effective program design.
• Contribute to the proposal development process by leading on the design of the project MEAL log frames in accordance with donors’ regulations and best practices.
• Contribute to institutional knowledge, evidence building and improvement of MEAL methods and techniques.
• Ensure MEAL team actively contributes to internal reporting as per RI systems and procedures.

Team Management and collaboration:

• Provide ongoing training, coaching and mentoring to MEAL staff at all levels of program implementation in the areas of reporting, accountability, monitoring, evaluation and learning,
• Lead the MEAL team dynamic and relations, grievances, leaves’ management, empowerment, training and development, performance objectives, capacity building, completion of performance evaluations in a comprehensive and timely manner.
• Support team members in the effective performance of their job ensuring that they have the system, tools and knowledge to effectively contribute to the job in-hand.
• Support MEAL team to make decisions within their level, taking leadership roles to resolve issues, and collaborating with the DCD-Programs for resolution of issues at a higher level or if assistance is requested.
• In coordination with HR and DCD-Programs, actively participate in identifying any vacancies and recruitment needs; this includes shortlisting CVs, participating in interviews, providing technical feedback, developing job descriptions, orienting new joiners regarding their on-the-job tasks and any other related tasks.
• Strengthen MEAL knowledge and understanding among other key staff if needed and partners’ staff if needed.

 Behavior and conduct

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional.
• Reports any concerns.

Management and leadership:

• Ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
• Be a model for ethical conduct standards for other team members.
• Embrace diversity, and model inclusive and equitable behaviour.
• Ensure own actions and the actions of the teams’ members they manage do not adversely impact the safety of the RI team and the vulnerable communities we serve.
• Ensure donors, partners and communities are aware of RI conduct and reporting mechanisms.
• Ensure safeguarding is embedded in all the work we do.
• Be responsible for ensuring a culture and systems in place for reporting.
• Report any concerns.

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• Master’s degree in a relevant field or bachelor’s degree with commensurate work experience.
• Minimum of three years professional experience in MEAL; a minimum of two years of professional experience as a Supervisor.
• Proven data collection and data management experience
• Experience working with key donors i.e. ECHO, BHA, UN agencies, etc.
• Strong interpersonal skills and demonstrated ability to provide technical coaching and consultative support, to work effectively in a team, and to promote peer ease and cooperation in results monitoring and evaluations.
• Strong in spoken and written English and Arabic.
• Experience in leading trainings on MEAL implementation for staff.
• Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently.
• Excellent time management skills and resourcefulness with strong attention to detail.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

To apply for this post, Please send your CV to me.recruitments@ri.org with subject line " MEAL Manager- oPt"

Please apply immediately we will be reviewing applicants on a rolling basis, therefore may withdraw the position for the job board closing date.

Due to limited resources, only short-listed candidates will be contacted. Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment. All staff are expected to abide by our Code of Conduct.  Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.