Native English Speaking Customer Support

Quizplus is a world-wide education technology company based in Dubai, operating as an online learning platform for higher education students to access a wide range of course-specific study resources contributed by a community of students and experts. Quizplus is a fast-growing company in publishing daily helpful and accurate study materials audited by a team of in-house experts.

Native English Speaking Customer Support

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform.

Responsibilities will include:

• Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
• Work out strategies of engagement to increase renewals and reduce down-sales
• Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
• Go the extra mile to engage customers
• Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.

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• Fluent/native in English, an additional language is a plus
• Proven customer support experience
• No specific degree required
• Strong communications skills: handling and actively listening
• Customer orientation and ability to respond to different types of characters (patient and empathetic)
• Ability to multi-task
• Address customer issues and resolve them in a timely and efficient manner.

The work will be from the office and the candidate should not have any other job once selected. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with: Customer Support)

Location: 6th floor, Mikkawi building, Al-Masayef, Ramallah