NOC Engineer

Field: Networks & Engineering
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 10-Jan-2018

Role Summry & Responsibilities:

Role Summary :

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities :

- Monitoring network alarms in shift based (24/7/365).
- Carrying out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements.
- Escalating network faults to support teams within the agreed SLA.
- Managing and follow up all network maintenance work notifications for all business units.
- Performing Escalation and Notification to keep management and other business units informed during system outages.
- Producing Daily, weekly and monthly reporting of Network operation Performance.
- Providing remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
- Participating in the evaluation of current processes, procedures, and propose enhancements.
- Monitoring the performance of the Mobile networks according to predefined thresholds.
- Enforcing adherence to the deployment process and quality control measures.

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Work Experience & Qualifications:

- Bachelor degree in Telecom / Electrical or equivalent.
- 1 year of experience in related field, fresh graduates are welcomed to apply.

Personal Traits & Special Skills:

- Good knowledge in MS Office applications.
- Good communication skills.
- Motivated team player.
- Ability to work under pressure.
- Good English (oral and written).
- Computer Literacy knowledge.