NOC Engineer

Role Summary

The role holder will be the primary Focal Point for Fault Management, information security event monitoring, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities

• Monitor network alarms in shift based (24/7/365).
• Carry out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements.
• Monitoring and Managing information security events through SIEM as a SOC tier 1 analysis.
• Escalate network faults to support teams within the agreed SLA.
• Managing and follow up all network maintenance work notifications for all business units.
• Perform Escalation and Notification to keep management and other business units informed during system outages.
• Producing Daily, weekly, and monthly reporting of Network operation Performance.
• Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
• Participate in the evaluation of current processes, procedures, and propose enhancements.
• Monitor the performance of the Mobile networks according to predefined thresholds.
• Enforcing adherence to the deployment process and quality control measures.

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Work Experience & Qualifications:

• Bachelor’s degree in Telecommunication or equivalent.
• Fresh graduates, and 1 year experience in related field is a plus.

Personal Traits & Special Skills:

• Good knowledge in MS Office applications.
• Good communication skills.
• Motivated team player.
• Ability to work under pressure.
• Good English (oral and written).
• Computer and Networks Literacy knowledge.

Further details:

Key Performance Indicators

• Events escalation SLA performance.
• Data Archiving.
• Reporting quality.
• Notifications management.
• Network faults Analysis.
• Timely reporting of KPIs to Performance and Compliance.

Interested and qualified candidates can apply online through Apply Now-button below