Operations Manager

Millennium Hotel Ramallah, one of the Millennium chain hotels in the world and the only 5-star International hotel in the Palestine, is soliciting a qualified candidate to fill the position of 

Operations Manager

General Responsibilities:

• Ensure that all hotel operations are carried out professionally, to Millennium Hotel Ramallah standards, and the highest level of services while maintaining the financial impact of such decisions and operations.
• Ensure that all hotels’ policies, procedures and processes are implemented properly.
• Maintain safe and healthy work environment by establishing and Implementing  organization standards at all times for self, colleagues and guests.
• Takes every opportunity to personally coach and develop colleagues; proactively supports their development needs.
• Consistently provides on-going accurate, motivating & timely performance feedback; delivers development feedback when needed.
• Provides quality customer service, interact with guests, answer guest enquiries, and effectively handle customer complaints.
• Mentoring to property HODs and their teams are continually in line with and carrying out the strategic goals and direction of the Hotel.
• Building relationship with all HODs at all times.
• Sets short-term and long-range goals in tandem with Executive Team and HODs to aid and achieve the property’s defined performance metrics.
• Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR (Revenue per available room) goals.
• Well versed with local rules and regulations in order to support the Hotel.
• Collaborating with Finance, Human Resources and Engineering department to implement and improve the ways of working.

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Qualifications and Requirements:

• A university degree in hotel management or a related field. 
• At least (5) years of experience in the hospitality industry, with at least (3) years of experience as Operations Manager or Executive Assistant Manager.
• High proficiency in English language, both reading and writing, and other languages are advantages;
• Computer skills: proficiency using Word, Excel, Outlook and Microsoft Project.
• Strong management skills, ability to appropriately assign or delegate work and authority to others. 
• Available to work when needed, including weekends, holidays, and nights.

Qualified candidates are invited to submit their C.Vs to [email protected] with subject name “Operations Manager”, no later than October 21, 2019.  

We thank all applicants for their interest but regret that only short-listed candidates will be contacted.