Operations Support Specialist

Operations Support Specialist.
Work Location: Ramallah.

Leading ISP in Palestine wishes to recruit highly motivated personnel for the following challenging and rewarding opportunity: Operations Support Specialist.

Duties and Responsibilities:

-    Analyze root causes of operational malfunctions and provide resolutions.
-    Application Performance tuning for SQL queries.
-    Develop or revise operational process flows.
-    Develop/revise process flows, technical documents, business procedural documents for new or existing processes, procedures, and training.
-    Develop preventive measures and document issue resolution procedures.
-    Manage job calendars and flows to ensure timely completion.
-    Recommend process improvements to improve operational efficiency and cost-effectiveness.
-    Monitor system operations and troubleshoot problems.
-    Manage job scheduling tool and monitor repair activities.
-    Handle escalated issues and follow-up on outstanding issues promptly.
-    Maintain daily logs of Fulfillment operational issues.
-    Contribute to business meetings and report on issue status.
-    Develop support plan to prioritize and resolve multiple issues.
-    Address customer issues promptly and accurately.

Qualifications and Experiences:

-    Bachelor's degree in Computer Science/Engineering or related experience.
-    At least 2 years support operational activities.
-    Experience of the following is mandatory: Oracle Database Versions, MySQL, and MS SQL
-    Knowledge on programming languages PHP, C#.
-    Ability to learn new Languages.
-    Basic knowledge in Linux and Windows.
-    Basic understanding of computing processes, networks, memory and storage
-    Ability to write procedures, functions and triggers.
-    Ability to solve problems under pressure.
-    Good experience in Android and ios application development.

 

How to Apply:

Intrested candidates are requested to send their CVs to :

[email protected]

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