Community Contact Center Operator

Main Responsibilities:

• Receives calls and ensures the primary point of contact between the caller and ICRC in normal and emergency times.
• Collects data on individual cases and provides relevant details for follow up to the relevant departments.
• Records the details of each contact with callers in Community Contact Center tool or other relevant system.
• Provides regular reports and updates on the activities to the line manager.
• Ensures a timely response/answer to the simple inquiries of callers based on the operational updates received form departments.
• Understands that some concerns / issues require confidential and sensitive treatment and behaves accordingly.

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Job Requirements:

• Diploma degree /Certification in Business Administration, Social Sciences, Community Development or equivalent
• Minimum 2 years of experience in a similar field of activity.
• Ability to adapt to technology and IT tools.
• Attention to details and organization of work.
• Clear and effective communication, with empathy, patience and positive attitude.
• Excellent command of Arabic and good level of English (with ability to translate from local languages in writing)

How to Apply

Interested applicants must submit in English a CV, a motivation letter, copy of educational and work certificates, by 23/03/2024 latest, to [email protected], indicating in the subject line: Community Contact Center Operator Application_Your name.

 Relevant applications will be treated, and only shortlisted candidates will be contacted.

“The ICRC values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates.”

For more information about the ICRC and its activities in Israel & Occupied Territories please visit our followi sites: https://www.icrc.org/en/where-we-work/middle-east/israel-and-occupied-territories  https://blogs.icrc.org/ilot/