Patient Success & Tele-sales

About Alma Health 

We’re building a new kind of healthcare company to serve to the most vulnerable patients: Patients with Chronic Illnesses. We’re managing everything from insurance to logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our employees are dedicated to a clear vision: Improving the lives of patients with chronic illnesses to help them regain control of their lives. Join us as we prove just how much a healthcare company can deliver.

Job Responsibilities

We are looking to speak with individuals who have prior experience in customer success or account management and be driven to progress your career through joining a dynamic and fast-growing company. You will have a proven track record in managing relationships, be highly organized, analytical and proactive, and be a positive and enthusiastic team player. 

- Generate and be responsible for your own portfolio of patients through a one-to-many model 
- Respond to and resolve success related inbound queries from your portfolio of accounts 
- Proactively outreach to help our patients maximize the benefit of their Alma Health App 
- Manage cancellation requests from your portfolio of patients and follow the defined processes in order to retain them

- Delivering scripted talks that describe the company’s products or services and acquire new patients
- Completing surveys to obtain information about potential new insights/products that can be developed to improve patients' experience

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-A minimum of 2 years’ industry-specific experience
- Arabic and Fluency in English language
- A person who loves interacting with people and helping them achieve the best outcomes possible 
- Customer-focused mindset, the customer is at the core of everything you do 
- Possess strong written communication, problem-solving, and analytical skills 
- A fast learner who can navigate through ambiguity 
- Ability to multitask and operate in a fast-paced environment
- Experience working with cross-functional teams 

Please send your CV to [email protected]  and kindly include the job title in the subject line.