Process Improvement Engineer

The Palestinian Authority Capacity Enhancement Project (PACE) is working with the Palestinian National Authority (PNA) to improve the institutional capacity and the delivery of government services to citizens. The three-year project is being implemented by Chemonics International Inc., a private
international company, with funding from the United States Agency for
International Development (USAID). The project has an immediate opening
for a Process Improvement Engineer.

Key Responsibilities:
-Design and implement needs assessments to identify strengths and weaknesses in PNA citizen service delivery.
-Identify deficiencies in service delivery to determine root causes in order to implement concrete activities to address identified performance gaps.
-Apply process improvements and reengineering methodologies to conduct process
modernization and business area analysis.
-Contribute to the technical development of the capacity building modules for public institutions.
-Design and develop efficient work flows and assist partners with organizational reforms.
-Provide technical support to the process improvement teams in the partner PA institutions.
-Monitor and evaluate effectiveness of process improvements to ensure quality assurance.
-Data collection and analysis with the partner organization to measure impact and develop procedures, work instructions, and job descriptions.

Qualifications:
-Degree in Industrial Engineering or MIS.
-Demonstrated experience undertaking the key responsibilities list above.
-At least 2 years of experience in relevant work on donor-funded projects. Previous work experience with USAID preferred.
-Demonstrated ability to assess capacities of public sector institutions and identify necessary interventions.
-Previous experience with public sector reform in the Palestinian and/or regional context highly desirable.
-Knowledge and experience with the international quality standards ISO9001, EFQM.
-Ability to travel throughout the West Bank as needed.
-Demonstrated written and verbal communication skills in both English and Arabic.

To apply, please submit your CV and cover letter to: [email protected] by Thursday,
October 7, 2010, no later than 4 pm. Only short listed candidates will be contacted and
we apologize in advance for not being able to respond to applicants who do not meet the
aforementioned requirements.