Program Coordinator for Companies-Gaza Sky Geeks

Location: Ramallah, with frequent travel

Position Status: Full-time

Salary Level: 3A-3C

Duration: One year with possibility of extension

Department: Programs, GSG

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

About GazaSkyGeeks

Gaza Sky Geeks (GSG), established in 2011 by Mercy Corps with support from Google, with a mission to foster sustainable and inclusive tech-enabled economic development in Palestine. By delivering an integrated approach of developing the capacity of tech-services companies and increasing access to markets and providing large-scale training in specialized tech skills, GSG aims to grow the competitiveness of the Palestinian tech sector in the global market. 

The core objective of GSG in the West Bank (WB) for 2024 is to revive the economy by assisting existing talent (individuals and companies) to improve their ability to regain income, whilst also continuing to train more young people to enter the sector. Activities will fall into 3 categories. 

      *Outcome: Capacity building of Palestinian Individuals

 - Specialist tech training for individuals to learn skills to earn income by working for local Palestinian tech companies, or by working remotely for overseas employers. 

      *Outcome: Capacity building of Palestinian Tech Companies

 - Training to employees in local Palestinian tech companies to help increase their specialist skills and become more senior.

 - Capacity building of executives in Palestinian tech companies (e.g. company specialization strategy, sales & business development training, mentoring by overseas business experts). 

     *Outcome: Market Access and Income Generation (for individuals & companies)

 - Talent Matching: connect participants with local and overseas companies for mentors, internships, and employment.

 - Market Access: help Palestinian individuals and companies secure mentors, internships employment, and revenue generating contracts.

 - Digital branding and marketing support.

The Position (General Position Summary)

The Program Coordinator will provide administrative support for Mercy Corps Programs, primarily relating to Gaza Sky Geeks (GSG)-Companies Program expansion activities, in the West Bank. The Program Coordinator (PC) will work with a network of local and international partners and stakeholders on issues concerning capacity building, market access, and economic development. The PC will work closely with the Market Access Officer and the Companies Program Officer on all aspects of the companies' program (Elevate) and provide effective and efficient support to ensure smooth implementation including administrative, logistical and procurement support, information gathering, and activities follow up.  

Essential Responsibilities

SAFEGUARDING RESPONSIBILITIES:

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

TECHNICAL RESPONSIBILITIES:

• Support WB Companies Program strategy implementation including matching advisors, follow up with companies, arrange for meetings. And ensure the GSG values and MC standards are implemented. 
• Work closely with the Market Access Officer on building advisors and consultants pool for the program activities. 
• Work closely with the Companies Program Officer on checking needs of companies in terms of capacity building and prepare activities. 
• Prepare presentations for different audiences. 
• Collect, and report on monitoring and evaluation data and maintain relevant program files. 
• Report on the events and activities of the Companies Program. 
• Prepare logistic documents needed for the finance and procurement team. 
• Liaises and coordinates with MC and GSG departments (including Logistics and Admin).
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission. 
• Travel to various parts of the West Bank for activities support and follow-up (including staying in locations overnight if needed) 
• Follow up with the social media team on highlighting the program's expansion in the WB. 
• Research information as required for program development and delivery.  
• Demonstrate teamwork spirit and a proactive attitude in accomplishing and delivering tasks.  
• Absorb and quickly learn project details and operations/ procedures and provide ideas for improvements and enhancements when possible.  
• Other duties as assigned. 

Supervisory Responsibility NA

Accountability

Reports directly to: Gaza Sky Geeks WB Senior Companies Program Officer

Works directly with: GSG Program Team in West Bank. Including Gaza Sky Geeks Director, Mercy Corps Administrative, Finance and Procurement teams in Jerusalem and Ramallah. 

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects

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Minimum Qualification & Transferable Skills

·         University degree in Information Technology, Business Administration, Marketing or any related field.  

·         1-3 years of work experience in a relevant field. Experience in information management, administration or a highly organized role in other fields will be of value.  Fresh graduates are welcome to apply.

·         Exposure to the WB tech ecosystem.  

·         Have analytical skills, experience, and good judgment to recommend and propose informed suggestions relative to project activities.  

·         Understanding the differences between the social, political, and economic contexts of Palestinian communities, and a talent for communications with people across all levels of society.  

·         Excellent verbal and written communication skills in Arabic and English for reporting purposes. 

·         Proficiency in MS Office and google suite.  

Success Factors

• Excellent communication and coordination skills, with a nice personality.  
• Excellent planning and administration skills.
• Excellent ability to work under pressure and carry out multiple tasks.  
• Friendly, enthusiastic, and positive attitude  
• Detail-oriented with the ability to manage multiple activities at a time.  
• Proactive, practical that always prioritizes outcomes, not just inputs. 
• Ability to present MC-GSG in the ecosystem, conferences.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

Interested candidates are encouraged to apply online HERE no later than 15:00 on Thursday,19 Sep 2024.  Only short-listed candidates will be contacted.