Project Coordinator - Support

• Represent MSF externally together with the Project Coordinator (PC) or alone (when delegated) and negotiate on behalf of the project coordination in close cooperation with the PC and based on beforehand agreed messaging.
• Monitor, analyze and report on key issues (security, risk, etc.) to the Project Coordinator and providing contextual information, through a sound knowledge of counterparts, parties, actors, authorities and military groups, in different administrations/parties and governorates/districts in order to improve understanding and decision-making processes.
• Ensure the continuity of relations/networking with local actors (other NGOs, UN agencies, local authorities, media, etc.) and file and update field contacts and correspondence in order to ensure information sources accuracy and its availability on regular basis. Organize advocacy contacts and appointments for the Project Coordinator.
• Prepare and conduct context, cultural and security briefings on the project context to new employees (national and international) in order to facilitate their integration and within the project environment.

• Ensure ongoing multidirectional dialogue with the communities/patients and caregivers (using a variety of methods) in order to: 
• Involve the community in the identification of priorities, the definition of problems and the identification of potential solutions (participatory assessment and/or problem solving), ensuring that the perspectives/interests of the various segments of the population are considered, 
• Detect risks/safety concerns (contribute to monitoring the evolution of the crisis and security), 
• Identify existing positive practices, strengths/coping mechanisms and resilience, 
• Identify segments of the community with critical needs (assistance and protection).

• Actively contribute to ongoing strategic exchange/sparring with the project coordination team: 
• Support the Project Coordinator in the generation of transversal collaboration/discussion 
• Contribution to strategic design and monitoring/evaluation
• Regular collaboration and coordination with the Project Medical Referent (PMR) and MSF medical team, to (1) ensure the optimum delivery of Health promotion and health education activities throughout the continuum of care (2) ensure optimum articulation of community engagement in Decentralized Mode of Care (DMC) activities and at any other medical actions done at community level (e.g. vaccination campaigns), (3) communicate feedback from communities and patients.
• Ensure the documentation and timely analysis of key information gathered through engagement with stakeholders (qualitative and quantitative) and that it feeds (1) monitoring and improvement of the Quality of Care and (2) overall understanding of how the crisis is impacting the population as well as (3) the project’s global strategy (operational adaptation, engagement, advocacy actions). The highlights of this analysis are to be included into regular project reporting
• Collaboration with logistic teams to ensure optimum engagement with communities around WASH, NFI, distribution and/or other logistical activities in the community and in MSF facilities.
• Regular training/coaching of MSF teams (and where relevant also Ministry of Health-MoH staff) on community/patient engagement to integrate the People Centered Approach (PCA) transversally in all positions (the curiosity, the empathy, the listening, the accountability, etc.).

• Planning and organizing 
• Results and Quality Orientation 
• Writing, presentation and facilitation 
• Teamwork and Cooperation 

Education

• University degree in social sciences, social communication, health promotion or related studies.   

Experience

• Experience in and exposure to working in a complicated political, security and humanitarian environment.
• Experience in data collection, reporting and analysis.
• Desirable two years previous experience in similar jobs in the field of humanitarian aid with MSF or other NGOs.
• Desirable: sufficient relevant work experience to develop the necessary expertise to fulfill the role (which would include community engagement and/or project management experience).

Languages

• Fluent in English and Arabic.

Knowledge

• Essential computer literacy (Word, Excel, Internet/social media).
• Excellent understanding of MSF’s principles and values.
• Knowledge of and interest in humanitarian issues.
• In-depth contextual knowledge and analysis skills.
• High level of knowledge of local culture and customs.