Quality Improvement Specialist

Department: Global Programs

Location: East Jerusalem

Overview:

Jhpiego seeks Quality Improvement Specialists to provide overarching quality improvement support for a USAID program ongoing in East Jerusalem, the East Jerusalem Hospital Network (EJHN).  EJHN comprises six non-profit, charitable hospitals that have a long history of providing services to patients from East Jerusalem, the West Bank and Gaza hospitals in East Jerusalem. The EJHN program will support hospitals within the network to diversify income streams and improve quality of services for patients from the West Bank, Gaza and East Jerusalem. This position reports to the Project Director.

1. Quality and Monitoring Responsibilities

• Lead on developing and maintaining quality management programs to monitor and evaluate the effectiveness of clinical services.
• Apply quality improvement tools, process mapping, FMEA, Histograms, Pareto charts, diagrams, root cause analyses for quality related issues and analyze.
• Identify and lead quality initiatives for continuous improvement in care delivery.
• Use data modeling, behavior and trends to track progress and identify areas needing alignment.
• Lead on the conduct of audits and inspections to verify adherence to quality protocols.
• Manage quality improvement budgets and resources.

2. Clinical Responsibilities

• Analyze clinical workflows and processes to identify areas for improvement.
• Develop and implement strategies to enhance clinical practices and patient outcomes.
• Manage the collection, analysis, and interpretation of clinical data to identify trends and areas for improvement.
• Use data to guide decision-making and to track the effectiveness of interventions.
• Conduct regular field visits to the hospitals to monitor the implementation, performance and adherence of the HCPs to adopted protocols.
• Ensure compliance with safety protocols and best practices.

3. Leadership Responsibilities

• Contribute to the development and implementation of strategic quality improvement plans.
• Be accountable for alignment of quality improvement initiatives with the project goals and objectives.
• Lead and motivate team work to achieve quality improvement goals and foster a culture of collaboration and continuous improvement.
• Meet and engage with various stakeholders, including patients, staff, and external partners, to support and advance quality improvement efforts.
• Communicate effectively to ensure buy-in and engagement from all stakeholders.

4. Training Responsibilities:

• Lead preparation, planning and implementation of training programs related to quality improvement, patient safety, and clinical best practices.
• Ensure that training materials are up-to-date and relevant to current standards and practices.
• Assess the effectiveness of training programs and make improvements based on feedback and outcomes.
• Conduct on-the-job training as required.

Jobs.ps, Ltd. All Rights Reserved.

Required Qualifications:

• Bachelor’s Degree in a relevant field from an accredited university. 
• Masters’ degree in a relevant field from an accredited university is preferred
• Minimum of 7 years’ experience in quality improvement/management in hospital setting
• Experience supervising technical team of QI professionals
• Ability to develop remedial action plans and institute controls to manage variance.
• Good command in establishing effective key performance indicators (KPIs) for tracking
• Ability to interact with established networks of senior level international health professionals, ministry of health officials and other partners
• Demonstrable Team leading ability and a record in leading quality improvement initiatives.

Preferred Qualifications

• Experience with U.S. Government-funded or other donor-funded projects required. 

Jhpiego offers competitive salaries and a comprehensive employee benefits package. Applicants must submit a single document for upload to include cover letter, resume, and references by no later than 24thAugust 2024 to the email address:

[email protected]

For further information about Jhpiego, visit our website at www.jhpiego.org Note: The successful candidate selected for this position will be subject to a pre-employment background investigation. Jhpiego is an Affirmative Action/Equal Opportunity Employer Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.