Receptionist

Millennium Hotel Ramallah, one of the Millennium chain hotels in the world and the only 5-star international hotel in Palestine, is soliciting a qualified candidate to fill the position of :

Receptionist

The hotel receptionist will join the front office team and will be responsible for delivering excellent customer service assistance, in addition to a variety of front office tasks and duties as explained below: 

Main Duties and Responsibilities:  

• To greet smile and welcome guests and inform them of the facilities within the hotel.
• To carry out a smooth and efficient check-out and ensure guest satisfaction with the hotel service.
• To complete all daily tasks laid out in the Reception Check-lists.
• To keep the Front office management informed of any faults or complaints reported.
• To ensure that all guest and internal messages are relayed promptly and accurately.
• To handle guest requests and ensure that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
• To be fully aware of hotel room rates, availability, promotions, services, and facilities.
• To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates, and additional revenue.
• To make reservations for accommodation according to company policy.
• To deal efficiently with all tasks delegated by the Front Office In-charge as detailed in the Standard Operating Procedure Manual.
• To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest inquiries.
• To liaise with Housekeeping to ensure an efficient supply of rooms.
• To ensure that telephones are answered quickly and efficiently following company directives.
• To participate in any training and career development schemes as recommended by management.
• To carry out a thorough shift handover at the beginning and end of each shift.
• To maintain a high standard of personal hygiene, with specific attention to appearance, hair care specific dress code, and items of uniform supplied by the hotel.
• Assist the Duty Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.

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Requirements:

• Bachelor's degree or diploma in hospitality, business administration, or relevant field.
• Minimum one year of work experience as a receptionist, front office representative, or in a relevant role.
• Excellent verbal and written communication skills both in Arabic and English.
• Possess high levels of commitment and a professional appearance.
• Customer service and organization skills.
• Ability to work under pressure.

Interested and qualified candidates are invited to submit their C.Vs to [email protected] with the subject name “Receptionist ”, no later than 15/06/2023

We thank all applicants for their interest but regret that only short-listed candidates will be contacted.