Receptionist

The ICRC is an independent, neutral organization ensuring humanitarian protection and assistance for victims of armed conflict and other situations of violence. It takes action in response to emergencies and at the same time promotes respect for international humanitarian law and its implementation in national law.

ICRC is looking for a motivated and committed candidate to support their Family Visit Programme and join our team in Ramallah Office.

Position:                              Receptionist

Contract duration:             12 months (including 3 months' probationary period)

Occupation rate:                90%

Starting Date:                     As soon as possible

FVP Responsibilities:

• Supports the ICRC Family Visit Programme (FVP)
• Accompanies the family visits’ buses in order to control and facilitate visitors' movements at checkpoints and terminals.
• Checks all necessary documents of the families for the visits in Israeli places of detention
• Confirms attendance of visitors in the Family Visit Program Applications
• Reports any problem immediately to the supervisor.

Office Activities

• Receives and welcomes visitors
• Answers and redirects incoming calls and registers beneficiaries for the FVP
• Updates the visitors on changes/cancellations of family visits
• Checks and distributes permits to applicants for family visits
• Assists the line manager in carrying out Restoring Family Links (RFL) and Missing
• Performs internal and external follow-up of individual cases under the supervision of the line manager.
• Translates or interprets upon request from native language to English and vice versa.
• Carries out administrative tasks relating to the follow-up of RFL and field assignments.

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Job Requirements:

• Diploma degree /Certification in reception work or equivalent.
• Good geographical knowledge of Ramallah district.
• Good computer skills, Tablet and/or Mobile applications proficiency
• Good knowledge of Word and Excel applications.
• Proficiency of English language and of spoken Hebrew language.
• 2 - 3 years work experience
• Valid driving license for manual

How to Apply

Interested applicants must submit in English a CV, a motivation letter, copy of educational and work certificates by 13 August 2023 latest, to [email protected], indicating in the subject line: Receptionist_Application_Your name.  

Short listed candidates will be contacted.

For more information about the ICRC and its activities in Israel & Occupied Territories please visit our following sites: https://www.icrc.org/en/where-we-work/middle-east/israel-and-occupied-territories  https://blogs.icrc.org/ilot/