Retention Representative

Transcend Support (www.facebook.com/TranscendSupport/www.transcendsupport.com/) is a unique company that provides world class business process outsourcing services to international and local institution using best of Palestinian talents.
 
We are seeking for English speakers for retention positions to customers worldwide with a limited contract. We invite you to join and be a leader in our international call center.

This ad is for sales & service oriented people, who wish to specialize in the field of language tuition and student counseling.
 Working in a fast-paced call center environment to make outbound retention calls to customers who have recently obtained and/or upgraded services on their account or asking to cancel. You might answer questions regarding billing, how a particular product works, what type of service is available, and so on. Companies work hard to get new customers and people in Retention, ensure that those customers understand, and are happy with their services. If there is any issue, you’d attempt to solve them so customers remain happy with their service and purchase. In instances where an issue is outside your Department, you would transfer the customer to the relevant department. Most important in the Retention description is patience and attention to customer satisfaction.

 

Vacancy Number: TR 17-2016
Job Title: Retention representative

With:
Possibility of good bonuses.
Transportation will be provided during night shifts.

Location: Beit Jala, Industrial zone, near dighool pool, Alworod hall previously- Palestine

Duties & Responsibilities:
Build and repair customer relationships by understanding unique needs and resolving issues effectively

In a call center setting, help customer who need to improve their skills, by selling them new courses, helping students to understand our policies, or processing renewals, cancellations, reinstatements, and payments.

Educate customers on our products and services and to sell additional products & services.

Job requirements & skills:

-Experience in sales / customer service - an advantage
-Working Hours: Flexible shifts: 09:00-17:00 14:00-22:00 & 21:00-05:00,
- Six working days per week. 
- Excellent Fluent English Language communication skills/ Native Accent,
- Excellent communication skills: Written, verbal and active listening,
- Flexibility to work in multiple tasks,
- Excellent Presentation and communications skills,
- Excellent computer skills and Microsoft office proficiency,
-Solution oriented, innovative & hard working,
-Strong personality, team player and ability to work under pressure,
-Motivated and have good analytical thinking,
-Creativity - finding solutions for the client,
-Learning ability,
-Bethlehem resident is preferable.

Interested applicants to apply, must complete the following application form in English.
 

Application Form

Transcend is committed to a policy of equal opportunities. We provide an excellent working environment within a highly professional and friendly Palestinian and international team.
We thank all applicants for their interest, but regret that only short-listed candidates will be contacted.

Please indicate the vacancy reference number in the application. Otherwise, the application will not be considered.


 

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