Senior ICT Assistant

World food programmE-OPT
VAcancy ANNOUNCEMENT:  030/09     
dATE OF ISSUE: 01 may 2009
Deadline for application:  15 May 2009          

This vacancy is open only to nationals. Both female and male candidates are encouraged to apply.

 

Job Title: Senior ICT Assistant    Level: G7   Contract: Fixed Term

Location: oPT Country Office, Jerusalem   Duration: One Year

Accountabilities: Within delegated authority, Senior Information Technology Assistants will be responsible for the following duties: (These duties are generic and thus not all inclusive nor are all duties carried out by all Senior Information Technology Assistants) 

Guide, train and supervise staff maintaining inventory of material and/or database of information, such as, compute related equipment, communications equipment, website content, training material, etc;
Guide, train and supervise staff maintaining logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc;
Deploy and/or disseminate standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc;
Maintain systems and equipment by carrying out specialized tasks and supervising staff carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc;
Monitor systems, databases and applications;
Resolve a variety of problems and/or assist in resolution of problems by identifying and forwarding issues to the appropriate person;
Maintain web pages, electronic documents, statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users;
Train and support users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc;
Evaluate, develop, recommend procedures. Participates in discussions one new/revised procedures and practices; interprets and assesses the impact of changes and makes recommendations on follow up actions;
Perform other related duties as assigned.

qualification and Education:

Education:

Secondary school education supplemented by technical training in electronic or telecommunications, computer technology or other related field.

Experience:

At least six years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar and at least one year at the G6 level or equivalent. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar

Knowledge:

Training and/or experience utilising computers, including word processing, spreadsheet and other standard WFP software packages and systems. General knowledge of UN system policies, rules, regulations and procedures governing human resources administration.

Language:

Fluency both in written and oral English and Arabic

Desirable skills:

Experience working in an international organization or multicultural environment. Postsecondary school studies in an institute specialized in information technology or telecommunications or information management or ITIL training.

 

Nationals meeting these qualifications are requested to send their CVs to:

UN / World Food Programme

 e-mail to:  [email protected]

 

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