Service Advisor - Mechanical Engineer

• Perform service advice on the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)
• Organize test drives to ensure correct diagnosis by a Service technician and workshop master technician
• Create complete and detailed orders with vehicle data, diagnosis, estimated (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)
• Check parts availability prior to start of repairs
• Offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
• Give advice in handling accident damage
• Sell services not yet performed (telephone offers)
• Ensure customer mobility
• Plan workshop orders on the capacity planning chart and assign technicians to the orders with the co-operation of the workshop team leader
• Obtain customer approval for extensions to orders and provide this information to the workshop team leader
• Check and approve the complete and correct invoicing for services
• Observe and adhere to the applicable Terms and Conditions of Repairs
• Arrange final approval with test drive and check of invoice
• Explain the invoice to the customers
• Hand over the Vehicle to the customer
• Perform regional market and competition surveys of services on offer
• Provide information on prices and agree schedules
• Transfer warranty job cards to the warranty specialist
• Agree on payment terms with the customers, according to principles established with the directors
• Record vehicle data for the customer file
• Prepare findings reports in the case of repairs not carried out
• Make cost estimates taking all-in prices and maintenance (in accordance with the current value) into account.
• Organize regular demand-oriented telephone prospecting for services
• Pass on information to Parts consultants to optimise parts supply
• Organise and check product recall campaigns
• Ensure order settlement
• Follow up with customer after Delivered their cars within 24 hours

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• A minimum of 1 year experience
• Customer Focus
• Leadership and Initiative
• Teamwork & Cooperation
• Written & Verbal Communication
• Time Management and Organization
• Analytical & Critical thinking
• Quality & Preciseness
• Problem Solving & Follow-up

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Interested and qualified candidates can apply online through Apply Now-button below