Service Biomedical Engineer

Arcomed Company is one of the leading and most diversified healthcare product supplier in Palestine is seeking to hire the following vacancy:

Job Title: Service Biomedical Engineer.

Job Purpose

Following Up of daily service processes of medical equipment, maintaining good customer relations and developing procedures to achieve customer satisfaction.

Job Description:

• Plan and prioritize service activities and customer/prospect contact towards achieving agreed business aims
• Plan regular customer visits, periodic equipment check-ups, provide preventive maintenance and ensure the full functionality and safety of the department’s installation base.
• Manage personal time and productivity
• Install of medical equipment, function inspection and commissioning
• Provide basic customer training
• Maintain and develop existing and new customers through appropriate propositions and ethical methods, to optimize quality of service, business growth, and customer satisfaction
• Log information on sales enquiries received, maintain detailed records
• Respond to and follow up of Service calls
• Monitor and report on market and competitor activities and provide relevant reports and information
• Perform periodic inventory checks  
• Record, analyze, report and administer according to systems and requirements
• Develop relevant knowledge, techniques and skills
• Follow the standard operational procedures
• Prepare regular field visits schedules for service activities
• Study and follow up of medical equipment tenders
• Perform any other tasks required by the supervisor

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Academic qualification

BSc. in Biomedical Engineering or Mechatronics

Experience

At least three years of experience in medical equipment service

Languages

Fluent in Arabic and English.

Personal Profile

• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
• Committed and able to work under pressure
• Able to see things from the other person's point of view and a team player
• Knowledge sharing/continuous learning: Takes responsibility for personal learning and career development.
• Flexible to travel.
• Driving license

Skills

• Technical Skills: Excellent understanding of the medical and technical aspects
• Computer skills: Must be adept in use of MS Office Package, particularly Excel and Word
• Communication skills
• Organizational skills