Service Customer support officer

one of the leading and most diversified healthcare product suppliers in Palestine is seeking to hire the following vacancy at Ramallah: 

Job Title: Service Customer support officer.

Job Purpose

Provides office services by implementing administrative systems, procedures, and policies

Job Description:

1. Management of service workflow 
2. Management of filing systems in accordance with the Office regulations and standard operating procedures
3. Handle service spare parts sales / stock levels
4. Management of FMS
5. Follow up and management of purchase/Sales orders related to service department
6. Arranging logistics for internal and external service trainings
7. Conduct customer satisfaction surveys
8. Record, analyze, report, and administer according to systems and requirements
9. Perform service sales analysis
10. Stocks reporting and providing input on purchasing forecasts and plans for service parts
11. Perform any other tasks required by the supervisor
12. Planning and communication for internal/external logistics related to service parts
13. Follow up on projects implementation and progress 
14. Should be able to master AUTOCAD within the first year to assist in design and site preparations layouts. 
15. Should be able to develop service sales plans and budgets. 

Jobs.ps, Ltd. All Rights Reserved.

Academic qualification

Bachelor’s degree in Biomedical Engineering.

Languages

Fluent in Arabic and English.

Personal Profile

• Committed and able to work under pressure
• Able to see things from the other person's point of view and a team player

Skills

• Computer skills: Must be adept in use of MS Office Package, particularly Excel and Word
• Reporting skills
• Client relationships
• Writing Skills
• Organizational skills
• Communication skills