Service Manager

• Recommend qualitative and quantitative annual targets to after sales management.
• Implement and push through the service targets agreed with the management in terms of service market exploitation, service loyalty, parts and workshop turnover.
• Analyze the service market potential revenue streams.
• Perform and evaluate market and competition studies for the service area.
• Define a range of aftersales services offered by the individual dealership with consideration for the competitive environment
• Implement standards for the service area in accordance with the company and group standards.
• Ensure participation in the company Service Report in order to establish benchmarking in comparison with other dealerships
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and improve the after sales quality.
• Prepare and update job descriptions for service staff in coordination with Human Resources Department.
• Manage Departmental expenses according to the budget.
• Coordinate with the Human Resources department to plan and implement the personnel requirements (hiring/ redundancies) in the service department
• Optimize the service procedure organization using company-specific IT systems
• Ensure continuous workshop capacity utilization.
• Organize and monitor product improvements, warranty and goodwill settlements according to company guidelines and customer-oriented aspects.
• Hold regular employee meetings.
• Promote the training of service personnel with planning of dates and measures.
• Organize, monitor and evaluate the internal service key figures in the dealership.
• Recognize and assess suggestions for improvements in the service area.
• Ensure a system of signposts, identified service parking spaces in accordance with Company CI specifications in the service area
• Monitor the compliance with environmental and health and safety regulations.
• Ensure the cleanliness and tidiness of the premises.
• Plan and check workshop equipment, fixtures and tools.
• Prepare flow charts and checklists for use in the service area in order to optimize procedures.
• Determine workshop working times and opening times in the service area.
• Prepare duty and holiday rotations and handle shift system.
• Utilize performance-related incentives of the service staff.
• To be responsible for displaying current repair conditions.
• Recommend pricing of workshop labor and workshop parts.
• Ensure fix it right from first time adhering to quality standards.
• Setup proper quality assurance methods.
• Monitor productivity, efficiency and utilization of resources.
• Submit reports required by dealership and management.
• Ensure keeping up-to-date with all service standards.

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• A minimum of BA degree in Mechanical Engineering or any relevant field.
• A Minimum of 7 years’ experience in the automotive aftersales
• Excellent communication and interpersonal skills.
• Must be fluent in English, strong in Excel, Word. 
• Prior experience in investigating, solving and handling customer complaints
• Prior experience in consumer & business products a plus
• Ability to communicate courteously with customers
• A firm believer in customer service & its importance.

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة