Shelter Cluster Information Management Officer

Rights Respected, People Protected

The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. We work in crises in 40 countries, where we help save lives, rebuild futures and promote the rights of people who are displaced. We deliver high-quality aid where needs are greatest, in both new and protracted crises.

NRC in Palestine

In Palestine, NRC provides humanitarian assistance and promotes respect for international law in one of the longest-running displacement crises in modern history. In the West Bank, including East Jerusalem, and Gaza, NRC’s work includes emergency preparedness and response, education, ICLA, protection, shelter, and WASH.

The Norwegian Refugee Council (NRC) is a global humanitarian organization helping people forced to flee. 

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organization recognized for providing high quality aid and for defending the rights of refugees and internally displaced people. 

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. 

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to: 

• treat everyone with respect and dignity 

• contribute to building a safe environment for all 

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) 

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

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Role and responsibilities

The purpose of the Shelter Cluster Information Management Officer position is to ensure the provision of updated daily data to the cluster Information Coordinator and coordination team by analyzing, verifying, and preparing reports that align with the identified needs in the Gaza Strip.

Generic responsibilities (max 10)

1. Day to day following of progress in project implementation
2. Ensure compliance with NRC policies CC tools, handbooks and guidelines
3. Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
4. Promote and share ideas for technical improvement
5. Prepare periodic progress reports and other documents 
6. Ensure capacity building of partners and transfer key skills 
7. Promote the rights of beneficiaries in line with the advocacy strategy

Specific responsibilities 

• Development of simple, user-friendly shelter assistance reporting formats; these reporting formats should include provision for gender disaggregation and reporting on more vulnerable groups, they should also be complementary to the information collection and reporting systems of other clusters.
• Promotion of and training on the use of the developed reporting tools among shelter assistance providers and other stakeholders across Gaza.
• Gathering and collation of data on shelter needs and assistance being provided in a timely and efficient manner in Gaza, including feedback and/or issues raised by the affected population.
• Identification and reporting of any gaps in shelter assistance to the Shelter Cluster.
• Development and implementation of methods to share this information, as well as broader information on shelter needs and solutions which the Shelter Cluster wants to develop and/or share with all concerned stakeholders and the affected population; this information may need to be made available in the local language, as well as English, to the maximum extent possible.
• Coordination with other cluster and OCHA information officers to ensure complementarity and cross-sectoral analysis of information on the disaster response.
• Identify and promote the localization or handover of information management services to appropriate agencies as appropriate.
• Provide sufficient and accurate information to carry out advocacy activities including but not limited to producing regular Fact Sheets.
• Any other tasks that may be required (within reason) to achieve the objective of this assignment.
• Responsible for the Shelter Cluster – Palestine database and website and ensuring they are up-to-date and contain accurate data
• Assigned Participation in relevant working groups facilitated by OCHA, including AIM, CWC and DES. 

Generic professional competencies for this position: 

• Computer Science or Relevant university/college degree. 
• Strong experience in data visualization, particularly with Power BI.
• Proficiency in website development using any programming language (e.g., ASP.NET, C#, etc.).
• Intermediate-level expertise in factsheet or report design.
• At least 3 years of experience working in data management, analysis and reporting

Context related skills, knowledge and experience: 

• Knowledge of the context in Palestine
• Experience of coordination and advocacy work
• Strong website management skills
• Database management skills (e.g. Excel)
• Significant understanding of complex emergencies and crisis contexts.
• Political and cultural awareness and experience of working in difficult situations.
• Intermediate level in English, both written and verbal 

We value reliability and organizational skills, and we are looking for someone who can communicate effectively, work well in a team, and handle pressure. Basic analytical and IT skills are also desirable.

In this position, you will join a highly motivated and experienced team making a difference for vulnerable people in one of the world's most complex humanitarian crisis.

Additional Information:

Contract duration: 12 months.

Working hours: 40 hours/week, Sun-Thu (5 days per week)

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Gaza (open to Gaza strip residents only)

Start Date: ASAP

What we Offer? 

You will be working in an international and diverse organization with a dynamic atmosphere. 

You will receive support and opportunities to expand your skills and enhance your expertise. 

You will be working in our Office in Gaza, 

This position is Grade (05) Step (01). Salary & Benefits are based on Gaza Duty Station.

Reports to: Cluster IM Coordinator

Recruiter: Reahm Khalaf

Contract Duration: 12 months contract.

Recruitment is being done on a rolling basis so please send in your application at the soonest opportunity, the recruitment will be closed once filled.

Internal candidates: to apply as an internal candidate, log in with your official email or click on Opportunity Marketplace.

We receive many applications for each vacant position, so only shortlisted candidates will be contacted.

Only applications received through the system will be considered. If you face any issues, please send an email to [email protected]  with a screenshot of the problem.

For more information about NRC's work in Palestine, please check:https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.