Supply Chain and Operations Officer

About Relief International 

Relief International (RI) partners with communities impacted by conflict, climate change, and disaster to save lives, build greater resilience and promote long-term health and well-being.  

Currently, RI is active in 14 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, and Yemen. 

Relief International includes the four corporate members of the RI Alliance: Relief International Inc., Relief International-UK, Relief International-France and Relief International-Europe Under our alliance agreement, we operate with a single, shared management structure. 

About our Country Program 

Relief International was operational in OPT starting in 2007, and after entering hibernation period in 2017, has recently reactivated its operations at the end of 2023. Relief International is currently building its response to the current and evolving situation in both Gaza and the West Bank through both a direct implementation and partnership approach. Relief International’s programming in OPT follows Relief International’s global strategy with Health as a central focus with components linked to our work in Health through the sectors of WASH, Protection, Education and Livelihoods. The context in OPT is extremely dynamic and requires focus on nexus programming that brings together both humanitarian service delivery combined with systems strengthening and longer-term programming  

1. Job Profile 

The Supply Chain and Operations Officer is a vital support role, ensuring the smooth functioning of Relief International's operations in oPt – West Bank 

Your role will be to follow up and manage a variety of operational tasks, including travel arrangements, office supplies, facilities, utilities, assets, and stock. You will also support RI projects in oPt by ensuring compliance with procurement policies and donor regulations.  

1. Key responsibilities  

Accountability and Complexity 

• Solves problems in straightforward situations; analyses possible solutions using technical experience and judgment and precedents. 

Administrative Tasks & Responsibilities  

• Ensure timely delivery of welcome packages and coordinate visit arrangements for international visitors, and assigned personal assets 
• Work closely with IT/HR & security for the onboarding of new staff both national and international by ensuring that all assets are ready prior to start date. 
• Ensure management of  Guesthouse  
• Support occasional staff movements and ensure effective communication regarding these movements. 

Logistics and procurement 

• Conduct and assist the procurement requests received from teams in the office Ensure accuracy and completion of procurement files are in compliance with RI polices. 
• Maintain an updated vendor list and ensure proper archiving of documents. 
• Follow up on events organization, managing logistics and event venues, transportation, etc. 

Warehouse and Stock Management 

• Support in monitoring project & office  stock levels and advice on appropriate stocking and replenishment to meet project demands. 
• Ensure warehouse and stocks are secure, well managed, and documented. Improve and ensure the accuracy of reporting and tracking databases. 
• Oversee routine physical stock counts, document discrepancies and report losses to Country Management. 
• Ensure receipt and reconciliation are done for all stocks which have been transferred from RI to other locations. 

Assets 

• Ensure that the assets are properly maintained through Netsuite Asset Tracker System; and all office and program assets are logged.  For all assets, ensure all assets are issued with a unique RI asset number are tagged, . 
• Ensure assets and property are effectively managed, and NS Asset Tracker is is updated regularly, and assets are disposed of according to RI and/or donor regulations. Ensure annual (or bi-annual) asset checks are completed; damage and losses are reported immediately. 

Transportation & Fleet 

• Ensure the Tracking and management of vehicle fleets is in line with RI standards, and ensure that appropriate allocation and safe use of vehicles is achieved throughout the program  
• Ensure transportation services are cost-efficient and service provider is reliable.  
• Ensure drivers are appropriately trained/updated on security procedures. 
• Oversight with supply chain manager the customs requirement for cross border shipments to Ramallah or West Bank 

Behavior and conduct  

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies  
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional 
• Reports any concerns 

Management and leadership 

• Ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies 
• Be a model for ethical conduct standards for other team members 
• Embrace diversity, and model inclusive and equitable behaviour. 
• Ensure own actions and the actions of the teams’ members they manage do not adversely impact the safety of the RI team and the vulnerable communities we serve 
• Ensure donors, partners and communities are aware of RI conduct and reporting mechanisms  
• Ensure safeguarding is embedded in all the work we do  
• Be responsible for ensuring a culture and systems in place for reporting 
• Report any concerns 

Teamwork: 

• As part of the Supply Chain and Operations team, the Supply Chain Officer may be required upon workload and request to support his colleagues on temporary activities. 

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Person Specification  

Essential criteria 

• Bachelor’s degree in supply chain management, Business Administration, Procurement Management or equivalent.  
• 3 - 5 years of relevant work experience in NGO supply chain department. 
• Excellent analytical, organizational, managerial and communication skills.  
• Excellent interpersonal skills: including patience, diplomacy, willingness to listen and respect for colleagues and partners.  
• Excellent time management skills and resourcefulness with strong attention to details.  
• High level of creativity and coordination.  
• Fluency in Arabic and English is required.  
• Information and computer literacy (MS Office package) and Oracle 
• IT experience and knowledge of ERP system is a plus. 

1. RI Values  

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:   

• Integrity 
• Adaptability  
• Collaboration 
• Inclusivity  
• Sustainability  

All staff are expected to abide by RI Safeguarding, Code of Conduct & Incident Management Policies & procedures.  

Relief International is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.” 

Interested and qualified candidates are encouraged to submit their CVs to [email protected] no later than 2nd of December, Please use Supply Chain Officer as the email subject.