Support Manager

Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Rights Respected, People Protected

Background:

“A seven-year-old child in Gaza has already witnessed three wars in their lifetime. This is unacceptable.”

Jan Egeland, NRC’s Secretary General

Large-scale displacement took place during the wars of 1948 and 1967, when Israel occupied the West Bank, including East Jerusalem and the Gaza Strip. Many of those displaced have never been able to return. There are currently over 5 million Palestinian refugees spread across Palestine, as well as in Jordan, Lebanon and Syria.

Internal displacement within Palestine remains a concern. Communities come under increasing risk of forcible transfer and other Intentional Humanitarian Law violations, stemming from Israeli policies and practices.

NRC has been active in Palestine since 2009, working across Gaza and the West Bank, including East Jerusalem, to reach Palestinians who are displaced or who face imminent threats of displacement. Our offices in Jerusalem, Ramallah, Hebron and Gaza, provide legal counselling to promote access to human rights, shelter, water and sanitation, and quality education. Nationally and globally, we advocate for the rights of displaced Palestinians and together with local authorities and community-based organisations, we establish mechanisms for monitoring the needs of displaced Palestinians, and promoting community-owned solutions.

 
Role and responsibilities

Generic Responsibilities

     Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements and Implement anti-corruption policy
    Line management for support staff such as Finance, HR & Admin and Logistics (incl. ICT)
    Provide input on operational support  in proposal development, and coordinate and align operational support with programme plans
    Responsible for ensuring quality support to project implementation.
    Responsible for the strategic development of NRC West Bank support structures, technical systems, human resource capacity and allocation
    Responsible for organisational learning related to programme and  support
    Implement NRC’s financial, HR, administration and logistics systems, routines and procedures
    Maintain overall budget control and monitor cash flows
    Provide regular analysis and reports
    Responsible for communication with external stakeholders, when and as required
    Responsible for development of new area office specific technical SOPs, guidelines and tools
    Responsible for organisational learning related to programme support
    Responsible for technical capacity building of support staff
    Maintain overview Donors deadline and insure deadlines are met.
    Take on acting Area Manager (AM) responsibilities in AM’s absence, when and as required

Specific Responsibilities

    Responsible for ensuring existing support team is trained to meet expanded responsibilities, and roll-out of new support structure
    Ensure adequate and fit-for-purpose support strategy rooted in national staff capacity development;
    Induction of program staff in support functions
    Manage and ensure the qualitative monthly closure
    Manage and ensure West Bank office end year routines
    Ensure that all rules, regulations, routines, procedures, SOPs are accessible to and known by all staff;
    Responsible for Staff care and welfare issues
    Any other tasks as assigned by Area Manager

Our Ideal Candidate:

Minimum 4 years of experience in a senior management position in a humanitarian/ recovery context, and experience in working in a recovery context.

We are particularly looking for a strategic thinker who has proven experience managing resources to optimize results. They have a sound understanding of Palestine and excellent communication skills. They also have a solid knowledge of HR, finance and logistics routines in a humanitarian context. Fluency in written and verbal English is essential.

Additional Information:

Contract period: 12 months

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Jerusalem, 12% travel within Palestine. 

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