Support Officer

Madfooatcom for E-payment- Palestine is an acclaimed leader in financial services technology in MENA region and working as a licensed payment service provider in Palestine.  Madfooatcom offers its services for Customers, billers and service providers, through an online, real-time bill payment system; which enables customers to inquire about and pay their bills and payments anytime. 

Madfooatcom for E-payment- Palestine is hiring for the following position:

Job Purpose 

Provide technical and professional advice, support and guidance to Participants, colleagues and partners. Undertake, research, development, implementation and management of project/Task work

Solving Problems

1 Specify the best technical scenarios for the participant to handle the business on integration phase

2 Receive calls from customer and from customer service and solve there issues

Process Control

3  Authorize users to access Standalone/Portal, and Manage system users

4 Check and monitor system during the work days & holidays to ensure that there is no technical problems that prevent system to be working properly

5 Maintain All Servers stability and check all services logs

Managing relations

6 Participate on technical meetings and conference call (Biller/ PSPs/ and Integrators)

7 Provide needed support any requirements 

On boarding

8 Prepare any new biller /PSP profiles on the System Staging and Production environment

9 Perform technical testing with the participants and follow up on any runtime issues until meet technical requirements

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Qualification

1/ Bachelor’s in engineering, CS, MIS or related IT field

2 /2-4 Years of experience in IT field

3/ Excellent written, read and spoken Arabic and English Languages

Interested and qualified candidates can send their CV and cover letter in English to the following address: [email protected], no later than 13th of March 2021 at latest 16:00 PM

Kindly state in the email subject the Job Title. Any deficiency in the application will NOT be considered. Only short-listed candidates will be contacted.