Information and Communication Technic Supervisor

MSF Spain is looking for a ICT Supervisor in Gaza to help us executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

We expect you to share our humanitarian values to offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. In MSF we treat our beneficiaries with dignity, and with respect for their cultural and religious beliefs.

Accountabilities

•          Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;

•          Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;

•          Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;

•          Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;

•          Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;

•          Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;

•          Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

•          Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.