Technical Supervisor

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors.

BCI is intending to recruit a highly qualified individual to fill the positions of: Technical Supervisor. Ref. No. (HR-TS-Han-1)

Main responsibilities:
-Monitors technician's performance in terms of KPI's & objectives on daily basis
-Monitors all pending and urgent cases.
-Manages the process of assigning phones to technicians on daily basis.
-Applies training for technicians for both (Knowledge sharing sessions and product training for new launched models).
-Checks all updates that related to (technical tips, service bulletins, service manuals, latest software's & latest IME'S writing files) and shares the updates with all technicians at BCI by email & the technical shared folder.
-Follows up all repeated cases.
-Prepares daily analysis for RR cases and generate suitable corrective and preventive actions.
-Maintains the quality of repair to enhance the RR..

Qualifications required:
-Bachelor degree in electronic or communications.
-5-7 years of experience.
-Excellent command of English language.
-Leadership skills.
-Proficiency in MS office.
-Excellent communication skills.

Qualified candidates are encouraged to apply and submit a CV and a cover letter to [email protected] no later than 05/05/2014.

Important message to all applicants:
-The application that does not carry the reference of the vacant post shall be disregarded.
-Applications received after the closing date will not be given consideration.

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