Technical Support

Job Title: TR 01-2016 Technical Support
Location: Beit Jala, Palestine

Transcend Support ( www.transcendsupport.com ) is a unique company that provides world class business process outsourcing services to international and local institution using best of Palestinian talent. Transcend is in search for a serious, dynamic and dedicated Technical Support agent.

Transcend seeks to recruit an organized, motivated, dynamic and dedicated Technical Support Agent, who will work on a project for an international company on a full time basis.  The candidate will provide technical support to users by researching and answering questions; and troubleshooting problems.

Responsibilities:
-Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
-Participates in the development of client training programs by identifying learning issues and recommending instructional language.
-Improves system performance by identifying problems and recommending changes.
-Accomplishes information systems and organization mission by completing related results as needed.

Skills and Qualifications:
-Problem solving skills.
-Excellent verbal communication skills.
-Good knowledge in Operating Systems, PC Proficiency, and System Administration.
-Experience in providing customer service and quality focus.
-Eager to learn new skills in customer experience management and support.
-Excellent command of written and spoken English, other languages is an asset.
-Technology oriented and eager to learn new technical skills.
-Flexibility to work according to a shifts’ system

Qualified candidates are invited to submit their resumes to:
 

[email protected]

by January 28th 2016.

Please indicate the vacancy reference number in the email subject: TR 01-2016 Technical Support. Otherwise, the application will not be considered.

 

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