Technical Support
Job Description
Advanced Troubleshooting: Diagnose and resolve complex technical issues
Incident Management: Handle escalated support tickets from Level 1 support and coordinate with field teams as needed.
Network Monitoring: Use network monitoring tools to identify and mitigate service disruptions proactively.
Configuration & Optimization: Assist in configuring and optimizing CPE (Customer Premises Equipment), ONTs, and microwave radios.
Documentation & Reporting: Maintain detailed logs of issues, solutions, and network performance trends.
Collaboration: Work closely with NOC, Field Engineers, and Vendors to resolve ongoing service issues.
Customer Support: Provide professional and efficient technical assistance to customers and internal teams.
Training & Knowledge Sharing: Assist in training Level 1 support agents and improving troubleshooting guides.
Jobs.ps, Ltd. All Rights Reserved.
Job Requirements
Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or a related field.
1 to 3 years of experience.
Technical Skills:
- Strong knowledge of TCP/IP Stack
- Understanding of routing, switching, VLANs, and IP addressing.
- Familiarity with monitoring tools and troubleshooting methods.
Certifications (Preferred): CCNA, JNCIA, or equivalent networking certifications.
Soft Skills:
- Strong problem-solving and analytical skills.
- Ability to work under pressure and manage multiple tasks.
- Excellent communication and teamwork skills.
- Proficiency in English
Work Conditions:
- Rotational shifts, including weekends and holidays.
- Interaction with customers, vendors, and field technicians.
Job Details
Job Title
Technical Support
Deadline
16 - Feb - 2025
Location
Ramallah
Job Type
Full time
Position Level
Mid Career
Salary
N/A
Degree
Bachelor's degree
Experience
1 Year
Category
I.T. & Tech
Application Instructions
Qualified candidates are encouraged to apply and submit a CV and a cover letter to [email protected] no later than 19/01/2025.
please indicate job title in the subject line.
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