Technical Support Engineer

BNET are seeking a skilled Level 2 Support Engineer to provide advanced troubleshooting and technical support. This role involves handling escalated customer issues,

coordinating with field technicians, and ensuring network reliability.

The ideal candidate will have strong problem-solving skills, a solid understanding of networking principles, and experience with ISP operations. 

Main responsibilities:

• Advanced Troubleshooting: Diagnose and resolve complex technical issues
• Incident Management: Handle escalated support tickets from Level 1 support and coordinate with field teams as needed.
• Network Monitoring: Use network monitoring tools to identify and mitigate service disruptions proactively.
• Configuration & Optimization: Assist in configuring and optimizing CPE (Customer Premises Equipment), ONTs, and microwave radios.
• Documentation & Reporting: Maintain detailed logs of issues, solutions, and network performance trends.
• Collaboration: Work closely with NOC, Field Engineers, and Vendors to resolve ongoing service issues.
• Customer Support: Provide professional and efficient technical assistance to customers and internal teams.
• Training & Knowledge Sharing: Assist in training Level 1 support agents and improving troubleshooting guides.

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Education: Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or a related field.

1 to 3 years of experience.

Technical Skills:

Strong knowledge of TCP/IP Stack

Understanding of routing, switching, VLANs, and IP addressing.

Familiarity with monitoring tools and troubleshooting methods.

Certifications (Preferred): CCNA, JNCIA, or equivalent networking certifications.

Soft Skills:

Strong problem-solving and analytical skills.

Ability to work under pressure and manage multiple tasks.

Excellent communication and teamwork skills.

Proficiency in English

Work Conditions:

Rotational shifts, including weekends and holidays.

Interaction with customers, vendors, and field technicians.

Qualified candidates are encouraged to apply and submit a CV and a cover letter to [email protected] no later than 14/04/2025.