Job Description

Business Alliance HR is recruiting a Technical Support Engineer for a High Tech Company offering digital healthcare solutions, located in Ramallah, Palestine.

Essential Duties and Responsibilities:

Troubleshoot and resolve complex technical issues escalated from L1 and L2 support teams.
Collaborate with development teams to identify and address software defects and system performance issues.
Conduct root cause analysis for recurring problems and implement long-term solutions.
Ensure system stability and reliability by monitoring critical infrastructure and applications.
Provide guidance and mentorship to L1 and L2 support teams.
Document solutions, troubleshooting procedures, and technical knowledge for future reference.
Participate in on-call rotations to provide 24/7 support for critical incidents.
Align with DevOps team and scrum master for technical issues and deployment of fixes.

Job Requirements

Special Requirements & Skills:

Strong knowledge of both Backend and Frontend support.
Experience with SQL, Linux, and Docker
Excellent problem-solving and analytical skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong communication and interpersonal skills.

Years of experience:

Minimum of 5 years of experience in technical support or a similar role.

Education:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related field.

Location:
Ramallah, Palestine.

Languages Required:
Fluent in Arabic & English.

Job Details

Job Title Technical Support Engineer

Deadline 22 - Apr - 2025

Location Ramallah

Job Type Full time

Position Level Mid Career

Salary N/A

Degree Bachelor's degree

Experience 5 Years

Category Engineering I.T. & Tech

Application Instructions

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة

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Technical Support Engineer

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