Tecnical Services Manager

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:

Technical Services Manager Ref. No (HR-TSM-2)

Main responsibilities:
Creates and executes action plans and revises as appropriate to meet changing needs and achieving the targeted KPIs and objectives for all sections "PR ,Technical , QC & Store" .
Control the Continuous improvement on achieving BCI KPIs.
Ensures that all team members perform duties in accordance with corporate policies.
Identifies resources needed and assigns individual responsibilities for all technical services department.
Implements and develops all technical services policies, procedures and effective work flow and merge it with the customer care department in order to complete the cycle.
Continuous communication with SELV team about BCI KPIs.
Checks the analysis report to measure the LTR, RRR, productivity from the technical team leader.
Checks the Weekly RRR analysis and advice corrective action.
Reviews and discuss the KPIs with SELV team.
Reviews and approve the technicians incentives monthly.
Performing other duties as and when requested by the direct supervisor
Understands customer experience and improve related processes.

Job Requirements:
BCs engineering degree in Communication or Electronic engineering
Proficient in relevant computer applications
6-8 year experience in an authorized service centers, strong knowledge in handsets maintenance.
Strong knowledge with the customer care.
Project Management Professional

Important message to all applicants:-
1-The application that does not carry the reference of the vacant post shall be disregarded.
2-Applications received after the closing date will not be given consideration.

Qualified candidates are encouraged to apply and submit a CV and a cover letter to [email protected] no later than 24/11/2014.

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