Tele Sales Team Leader

Job Description

Transcend is a purpose driven company with a vision to transcend barriers and go beyond limits placed on the Palestinian economy, creating jobs and skills, and modelling integrity and gender equality

The business currently employs over 150 staff, offering a growing range of IT outsourcing and contact centre services to local and international clients. The Transcend Board and CEO are committed to ambitious growth targets

We are therefore looking for an experienced head of business development professional to take the development and expansion of Transcend to the next level. Reporting to the CEO and working closely with Board members, they will be responsible for broadening Transcend’s base of major customers and increasing revenue, developing a strong sales funnel of local and international prospects and converting t

To be successful, you will need business acumen, strong interpersonal, leadership, and communication skills, and in-depth experience of sales and marketing

Job Purpose:  To hold and supervise the Tele sales team together, provides the training and motivation to the team to reach team target. The work environment is typically fast-paced, and the team leader is often moving from one task to another, answering questions, holding meetings, delegating responsibilities acting as a voice of encouragement and to work at facilities that make phone calls and/or electronic messages with people who are interested about a company’s goods or services.

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Main Job Tasks, Duties and Responsibilities:

1. Work closely with the team, motivating and coaching them
2. Hosting 1-2-1’s and team meetings.
3. Reporting to the Operation Manager.
4. Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs client.
5. Ensure training and development apply are maintained for all team members.
6. Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
7. Prepare daily, weekly and monthly reports to Operations Manager to highlight operational risks and areas for improvement.
8. Lead and inspire a team of tele sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
9. Support the tele sales agents to deliver business targets and objectives and create a performance orientated culture.
10. Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
11. Work with the management team to identify and deliver positive change and business efficiencies.
12. Escalate any appropriate problems to Operation Manager.
13. Help promote positive office environment by having a motivated, friendly, and professional attitude.
14. Follow up with QA to receive reports and apply recommendation.
15. Prepare and agree individual action plans and targets for all team members
16. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager

Qualifications

1. Bachelor’s Degree.
2. 3+ years of senior experience.
3. Tele Sales experience.
4. 3+ years of call center experience preferred.

Skills and Knowledge

1. Tele Sales
2. Ability to deal with demanding customers and escalations.
3. Excellent leadership verbal communication skills
4. Creative thinking.
5. Problem Solving.
6. Strong coaching and people-development skills through call listening, quality feedback, etc.
7. Team management experience
8. Managing Processes.
9. Emphasizing Excellence

Interested qualified applicants are requested to submit their detailed CV in addition to a cover page explaining how their skills and competencies meet the required role requirements to [email protected] 

please reference thejob title as [Tele Sales Team Leader] in the subject line of your e-mail