Warranty Admin

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:

Warranty Admin              

Ref. No (HR-WA-HAN-1)

Main responsibilities:

-Create warranty claims, check errors and correct them, and check hold claims,
-Check POP’s for all jobs , and correct them
-Monitor all pending jobs, and insure that to close all late cases,
-Check all jobs that contains multiple parts
-Upload any requested evidence, POP, label for jobs,
-Communicate with SELV team regarding warranty issues (claims error, SN error, new models to be added on GSPN system)
-Communicate with SELV for any quality repair issue,
-Tracking service order jobs,
-Support any GSPN issue (like MIF – Mobile Interface Program) and   communicate with       SELV
-GSPN administrator ( create new users and collection points, change passwords,  assign authorities, and any GSPN related issues)
-Monitor KPI’s TAT, LTP, LTR, RRR, Productivity, Repair Volume,
-Analysis KPI’s and all related data,
-Make daily opened jobs report
-Make daily completed jobs report
-Make daily received jobs report
-Make daily parts status repot
-Check daily RRR cases and analysis them,
-Send daily SMS invoice for completed jobs and pending jobs,
-Communicate with SELV for all defected parts
-LTR report                 
-Make Weekly opened, completed, received reports
-Make weekly KPI’s report, warranty claims reports,
-Send weekly report to finance – all completed jobs,
-Make weekly deduction and rejection jobs
-Make warranty claims report (accepted, rejected, on hold)
-Make monthly review report
-Send to finance all monthly completed jobs
-Check warranty invoice from SELV,
-Make scrapping report
-Create RH – Return Handling claims for compensated jobs
-Monthly KPI’s report ( will be started soon)
-Prepare all damaged parts for February to July with printing all job card for last audit,
-Create RMA sheets for late PR units,
-Warranty Admin is Responsible on All Warranty Aspect within Samsung.

Job Requirements:                                                                                     

-Bachelor’s Degree in Business Management, Finance or any equivalent field.
-Excel and Power Point Professional
-1 years' experience in Reporting.

-Interested individuals should submit their CV coupled with letter of interest to

[email protected]

please indicate job title in the subject line.
-Deadline for submitting applications is 22/05/2016. Only potential candidates will be contacted for interviews

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