Warranty and Product Return Officer

Ramallah - Palestine

Reference Number BCELL-PAL-978

Date 30-10-2022

Job Summary:

Handles the warranty processes starting from receiving set on GSPN till the end of repair and financial compensation, oversees the GSPN transactions, reports, and analysis.

Job Duties and Responsibilities:

• Follows up with the SEIL Office regarding any needed special approvals or any warranty issues.
• Monitors the jobs to ensure that all of them are closed daily.
• Monitors and follow up Warranty Claims and on hold claims
• Prepares regular reports and statistics on a daily, weekly and monthly basis.
• Checks if all handsets within BCI and SEIL policies and instructions.
• Defines the required process and improve the existing one.
• Compares the compensation that we received from SEIL with the actual uploaded claims.
• Prepares daily report for technician’s productivity, received jobs, number of received jobs per branch and same day repair.
• Communicates with the SEIL Team regarding any opened jobs on the GSPN.
• Administrates all of GSPN Accounts and users at BCI.
• Controls any errors or bugs within the system until it’s solved.
• Communicates with the System Admin. Through SEIL regarding any bugs in the GSPN System.
• Monitors the process of creation warranty claims in all branches and sends a weekly report of all the jobs that need a warranty claim.
• Registers all warranty claims mistakes in a separate sheet in order to be considered on a monthly evaluation.
• Modifies the wrong claims on the GSPN.
• Prepares a monthly report showing numbers of accepted and rejected claims in addition, to the cost of losses, with analysis of rejection reasons.
• Collect all the accepted warranty claims from branches for the monthly audit that is conducted by SEIL.
• Reviews the monthly warranty invoices and confirms the invoice amount.
• Controls and audits any wrong claims and corrects it on the system.
• Collects the defective parts to be send monthly auditing purposes.
• Arranges & organizes the spare parts in the shelves in a proper way.
• Dispatches spare parts to the technicians.
• Prepares a daily report for all consumed parts in the previous day, and matches with GSPN system.
• Coordinates with Demand Planning & Inventory Control Officer with the orders process.
• Allocates the parts for each part number through GSPN system (Define a Bin location on GSPN).
• Matches all used or consumed parts physically with GSPN System.
• Keeps stock control system updated, daily, weekly, monthly all the needed parts and to be directed Demand Planning & Inventory Control Officer.
• Checks all PR sets to be swapped on GSPN system.
• Checks PR stock availability of the handsets and requests to prepare the order from the main warehouse.
• Arranges, monitor & maintain PR Stock.
• Performs other duties as and when requested by the direct supervisor.

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Job Specifications:

• Bachelor’s Degree in Electrical or communication Engineering or any related field.
• 1-2 years of experience in the handsets technical field.

Applicants are welcome to send their CV's to the following email:

[email protected]

or through our website through the following link within 1 week:

Warranty and Product Return Officer - BCI Mobile