Welcome Assistant

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and internal violence and to provide them with assistance. It also endeavors to prevent suffering by promoting and strengthening humanitarian law and universal humanitarian principles.

The ICRC Delegation in Israel and the Occupied Territories (IL/OT), is recruiting a qualified candidate for the following position:

Welcome Assistant

Place of Employment            :     Jerusalem

Contract duration                :     1 Year contract, renewable

Trial period                         :     3 months

Occupation rate                   :     100%

Job Grade                           :     B1

Starting Date                       :     October 2024

Main responsibilities:

​Under the supervision of the Welcome Supervisor in Jerusalem Welcome Assistant is responsible for staff administrative activities within the delegation.

The Welcome Assistant will carry the following tasks:

• Assists the Welcome department in all administrative activities as requested.
• Participates in organizing pick-up and accommodation (hotel, apartment, house) for staff and guests.
• Interacts with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits registration, etc.
• Performs staff travel booking (plane, train, bus, etc.) He/she needs to be familiar with booking system (Neo).
• Organizes Welcome files, the Welcome events/meetings/seminars.

Other tasks:

• Assists the Administration department in premises management.
• Replaces the Premises Manager during her absence.
• Support Finance as deem necessary.

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Education & professional experience:

• Diploma /Certificate in Hotel management or ticketing or relevant field
• Very Good command of English and Hebrew.
• Computer proficiency with good knowledge of Microsoft Word, Excel, and Power Point
• Familiar with booking system (Neo system or relevant)
• Minimum 2 years relevant experience in similar fields of activities.
• Very Good knowledge of issuing visas, permits, registration, etc.
• Driving License.

Desired profile and skills:

• Capacity to work well with others, to demonstrate team spirit and to foster a conducive environment.
• Ability to create and maintain positive, professional working relationships with a wide range of people.
• Ability to travel to the field whenever required.
• Good communication skills.
• Experience working in a cross-cultural environment.
• The ability to multi-task.
• Flexibility and availability after the official working hours.

Interested applicants must submit an introduction letter and a resume, education, and work certificates, in English, no later than 22 September 2024 to [email protected] indicating in the subject line:

Welcome Assistant _Application_ Your name

Relevant applications will be treated, and only shortlisted candidates will be contacted.

“The ICRC values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates.”

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this  page.