الوطنية |Customer Care Representative (Call Center)

Role Summary & Duties and Responsibilities:

Answering the calls and inquiries and processing all customers' requests whether they are individuals or companies, with courtesy, efficiency and professionalism.

Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information in our systems.
Promoting our products and services, to all prospects and existing customers.
Documenting and referring to the appropriate responsible groups complete information on customer requests that couldn't be solved at their level.
Ensuring that the customers are satisfied with the service they have.
Respecting the assigned working schedule as planned and communicated by the implemented policies.
communicating customers feedback and notes about WM services and any suggestions to direct supervisor.

Requirements:
Preferably fresh/ newly graduated in business or any related field.
Flexibility to work during different shifts of the day.
Residence in Ramallah city or ability to relocate to Ramallah.
Commitment to the scheduled assigned by the department.

Skills:
Customer Oriented behaviour.
Excellent communication skills.
Excellent listening skills.
Team spirit.
Proficiency in Arabic and English (oral and written).
Proficiency in MS office suite (word, excel, and PowerPoint).

ملاحظة: يجب إرفاق الملفات التالية:
1-Resume / cv
2-Passport-size photograph

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