الوطنية موبايل | Billing Administrator

Roles & Responsibilities:

Responsible for billing Product and service development and for charging implementations and changes

-Work closely with marketing and other business units in the development of new      tariffs and services
-Ensuring that prices reflected in the system are accurate and consistent. Overseas      keying of changes and research of significant changes. Ensures billing changes are adjusted as required.
-System administration, business packages setup, tariffs and services configuration.
-Formalize new Billing/ requirements and communicate with the Billing vendor the new Change Request.
-Ensure that all customer-facing staff are trained on billing-related to new product
-Responsible for 3&4 line support to the business as requested by Service desk for      issues related to new products.
-Anticipates program release problems and take corrective action, escalating as needed,      to resolve and achieve commitments
-Work with PSDM for billing product development related projects and other activities such as product/service deployment and professional services validation
-Systems management including Data integrity with Operation’s DB Administrator
-System healthy checks
-Daily/weekly and monthly routines

Assumes responsibility for ensuring the integrity, accuracy, and timeliness of billing functions.

-Running the Daily Operations Schedule and ensuring that all necessary tasks and      processes are executed correctly
-Audits billing processes for accuracy. Verifies reconciliations and explains or resolves variances. Ensures sales are correctly classified and reported
-Owner of the billing operations (Billing Operations , Customer TT’s , Daily Schedule, Relationship with banks, Post, Finance, etc)
-Ensure that the Billing System and related automated IT systems are up and      operational 24 by 7
-Recharge management and related operations including scratch cards or E-vouchers      and e-top-up
-Work with help desk and CC to resolve all customer billing related issues
-Formalize new Billing/ requirements and communicate with the Billing vendor the new Change Request.
-Act  as point of reference for all business areas where billing-related issues are a focus
-Develop & implement all billing process and work with CC, Sale and Finance to      develop all cross functional business process
-Systems management including Data integrity with Operation’s DB Administrator.
-Ensures that reports, records, and related documentation are completed in      accordance with Company policies and procedures.
-responsible for dunning process and life cycle implementation, issuing the bills of all Wataniya - Palestine customers (Post-paid , Prepaid and Hybrid ) accurate and on time including CDR processing (Rating),
-responsible for customer data accuracy status and healthy checks, prepare and test new business requirements of the billing system with vendors , provide 2nd and 3rd line support for business
-Performing billing operations such as group operations roaming operations handset      configurations, procurement operations, SIM and SC management

Experience & Education:

-University degree in Computer Science, Computer Information System or related Field.
-Experience in billing operations
-Knowledge and experience with relational and conventional database technology Oracle      9i/10g, and general business operations
-Knowledge and familiarity with front end and query tools ,SQL/PL SQL
-Knowledge and experience in Java and XML is required.
-Problem solving & analytical Thinking in a Variable environment

Skills & Qualifications:

-Fluent in English and Arabic
-Well organized and attentive to detail.
-Customer and service orientation.
-Good math and problem solving skills.
-Have knowledge transfer skills.
-Strong communication abilities.
-Good degree of numeracy and accuracy
-Communication – Formal Presentation & Documentation
-Self-learner    
-Positive thinking
-Handworker and can work under pressure