الوطنية موبايل/Billing & Collection Agent

Title: Billing & Collection Agent
Location: Ramallah
No of Positions:1

-Participating in the preparations of billing runs.
-Resolution of billing queries as per agreed SLAs.
-Processing complex bill adjustments and investigation of Subscriber disputes.
-Ensuring that billing inputs like discounts, adjustments, charge deviation etc. are in order and Subscribers’ bills related issues are sorted out quickly.
-Processing collections in a timely and accurate manner.
-Maximizing collections by following up the billing & collection processes.
-Implementing fraud & credit control to contain bad debts as per company guidelines.
-Managing Subscriber records efficiently.
Requirements:
-High energy, motivated recent college graduates.
-Strong communication and organizational skills along with strong ability to communicate through phone.
-Able to identify problems and tackle them in a logical way.
-Able to identify and understand the needs and priorities of Subscribers.
-Proficiency with MS Office.
-Strong attention to details.
-Previous experience this field is a big plus.
-BA or equivalent in a related field.