الوطنية موبايل/Billing Specialist

Title:Billing Specialist
Location:Ramallah
No of Positions:3

Responsibilities:

-Owner of the billing process and its related operations (Convergent Billing Operations, QA, Daily Schedule, Billing Table Management, Relationship with banks, Info services vendors ,Post, Finance, etc)
-Owner of the Intelligent Network and other real-time charging systems.
-Ensuring that the Billing, Interconnect, Resource Management System and related automated IT systems are up and operational 24/7.
-System administration, business packages setup, tariffs setup ,the design and analysis of statistical reports.
-Voucher management and relating operation including scratch cards or vouchers and e-vouchers.
-System software monitoring, supervising call-processing, billing run and all billing procedures, de-bugging systems and being in-charge of roaming contracts and TADIG testing for all roaming partners.
-Handling end user complaints on the billing system and Following-up Subscriber data problems with POS and making sure that integration between POS and Billing System is correct.
-Monitoring disk storage and perform housekeeping and archiving for data and log files.
-Performing necessary audit procedures and fill in daily checklists on the Billing and Interconnect systems to ensure data integrity and no revenue leakage.
-Monitoring and execute maintenance of the Convergent Billing System with IT Support and Billing vendor.
-Providing the company with Information System Support technically and operationally.

Requirements:

-Minimum of 2 to 3years experience in Billing operations or similar.
-Knowledge and experience with relational and conventional database technology Oracle 9i/10g, and general business operations.
-Knowledge and familiarity with front end and query tools, SQL/PL SQL, UNIX operating system and Shell scripting.
-Experience in backup and recovery strategies, performance and tuning techniques.
-Problem solving & analytical Thinking.
-Good degree of numeracy and accuracy.
-Customer focused.
-Communication – Formal Presentation & Documentation.
-Bachelor degree in Computer Science or related filed.
-Proficiency in Arabic and English (oral and written).
-Computer Literacy knowledge (Microsoft).