الوطنية موبايل | Corporate Account Management Supervisor

Role Summary & Duties and Responsibilities:

Managing Corporate Account Management team and providing support in order to achieve targets in the area which is under his responsibility.
Maintaining excellent and complete knowledge of our portfolio of products and services in order to understand customers’ needs and support the team members.
Assuring corporate account management team is delivering service as per approved procedures and SLAs as well best customer service standards.
Assuring proper response from team members towards incoming customer requests and providing excellent service, and dealing with any delays from team members and resolving any issues.
Maintaining proactive approach toward identifying any risk of dissatisfaction with customers to avoid any termination, and identifying opportunities to turn dissatisfied customers into happy customers.
Assuring that Corporate Account Management team adherence with company's general policies and instruction in all levels.
Providing Corporate Account Management team with needed reports on each team members’ portfolio results.
Providing timely manner reports on performance, customer's visits, expansion, collection and team adherence.
Providing monthly feedback to the team members about their performance, and providing any support they need to improve.
Preparing monthly assigned visits plan to the team and assuring adherence and filling the visits on the data base (VMS).
Monitoring and Analyzing on portfolios market changes, competitor's activities, and general performance of the team on continuous basis
Suggesting plans, forecasts, and potential opportunities to Corporate Account Management

Experience & Qualifications:

Minimum 7 years of practical experience in Sales/Marketing, where the last 4 years are in managing people role.
Experience in corporate account management is preferred.
Experince in Customer Service activities.
Bachelor degree in a related field.

Skills:

Strong leadership skills.
Excellent Organizational skills.
Very good thoroughness and attention to details skills.
Very good knowledge in general administrative duties.
Self-Motivated and Pro-active.
Ability to work under pressure.
Excellent Computer knowledge especially in Microsoft Office Suit.
Proficiency in Arabic and English (oral and written


1-Resume / cv
2-Updated CV
3-Professional personal photo